[Resolved]  Whirlpool - 285 Litres Elite Refrigerator — NON AVAILABILITY OF SPARES

I ahd purchsed a Whirpool 285 liters EELITE refirdgerator = Model No: 6578. On 23.04.2009, two plastic door shelves suddenly cracked and fell down. The folding shelf also had cracked earlier. I went to a store selling Whirlpool products to buy replacement for the above mentioned broken parts. I was directed to their Service Center at Nirala Nagar, Lucknow. I went there and was informed that I should log a complaint with the Customer Care and then a so called Service Engineer would pay a paid visit to my place and then the required replacements would be delivered to me. I logged a complaint with the Customer Care vide No: LKO[protected] dated 23.04.2009 at 12:30 pm and also informed them that I had taken an maintenance contract upto 26.05.2010 vide “Whirlpool Home Care Plan” Receipt No: HGO2 008761 The customer care personal was adamant that I would have to pay the visit charges as well as the charges for the broken parts. I had no choice but had to agree regardless of the maintenance contract. However, even after 6 days no action has been taken. I am following up with the customer care regularly but am only getting assurances. I cannot understand as to:
i. Why I visit charges would have to be paid for such spares as bottle shelves
ii. If charges are to be paid for such type of spares then I presume that there is something technical involved in these spares and that their proper installation are essential to the proper functioning of the fridge and
iii. If such s the case then the cost of replacement of these spares should be covered by the maintenance contract.
iv. If the company cannot supply the spares within a reasonable time then why is it holding a monopoly over its supply
v. What is worth and use of my maintenance contract
vi. When shall I get the spares
vii. Why should I have to pay for such deficient service - I have paid for it by taking the maintenance contract
viii. The maintenance contract entitles me for so called “Preventive Heath Checks”. No one bothered to do so from 26.04.204 till date.
ix. Why should I not seek redressal for the deficiency in service, mental harassment and loss of time in a proper forum e.g. the State or National consumer forum, as shall be advised to me by my advocate.
I am lodging this complaint and am also informing you that I am also moving the appropriate forum for proper and suitable action and compensation.