[Resolved] Whirlpool / 340 Steel Double Door Refrigerator — Poor Quality, Poor After Sale Service, Manufacturing Defect in the Model | |
We had purchased a Whirlpool Double Door Refrigerator (Iceberg 340 Steel) on August 11, 2007 from M/s TV House, 25, Main Market, Kingsway Camp, Delhi 110007. The piece supplied to us was defective. This was brought to the notice of the Company, whose person came and inspected the machine and accepted that the fridge needs to replaced. The replacement came after about 40 days after innumerable reminders. As the temperature outside starting increasing by March 10, 2008, we discovered that food items kept in the fridge are getting stale because of inefficient cooling. Complaint was lodged to the service centre of the company on 18th March. A service person came and told that the defect was in switch which had been rectified. However, as the problem persisted, we again got in touch with the company. Again another service engineer came and told the the problem is with the vent which gets clogged due to a manufacturing defect. He promised he would get the parts to be replaced and would set the fridge right by 21st evening. The fridge is still lying switched off since than. In between, we have made numerous calls to the company. Last response from the company was on friday, 28th March. The person on the line told that in a week's time a team from Quality Control of the company would visit our residence and after inspecting would decide further action. From the above detailed account of our experience, anybody can make out the callous attitude and befooling tactics of the company. How can one beleive that a simple machine like a fridge requires so much deliberations for deciding the fault? My request is either company should replace the machine with a working model of similar type or should refund me the cost of the fridge along with compensation for the amount of time wasted by us in pursuring our complaints and the mental stress to which we have been put to in this process. SB Babbar Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 5 Comments | |
Comments
Whirlpool/ Fridge — Poor after sales service
We had purchased a fridge last October considering Whirlpool not only the best but also best in after sales services also.This May end the fridge door had started getting heated up and the door gasket got loosened. I lodged a complaint regarding this at Chd call centre on 01/06/2009 they gave me complaint number CH[protected] . But to my surprise no one has turned up since then. I have called the call centre at least 6 after that, every time they say matter has been referred to Head Office and they personally shall highlight the matter. They gave a landline number which no one picks up at calling.
My friends have feeling about Whirlpool that they pass the warranty period like this only.
I am writing to you as my last hope. I had mentioned the complaint number CH[protected] . We never had ever thought of such bad after sales services. This fridge I had bought for my parents, now I have a buy a new fridge for my use at my job place, and with much regrets I say that surely I may not go for Whirlpool.
I hope you shall take up this matter seriously
Whirlpool — Manufacturing - Poor Quality
This is to complaint abount the quality Whirlpool Product.I have purchased Whirlpool Doubledoor Fridge of 250 Ltrs on 15/07/09. The product stop colling in 20 days only. On complaining to customer care, executive came & said Gas has been chowked. I was shocked about the quality. I called up Service Centre & discussed on this. According to them, their senior engineer will came & will check again, Till now nobody have visited again.
CAN SOMEBODY TELL ME HOW MUCH TIME IT WILL TAKE FOR SENIOR ENGINEER TO COME.
BULL ...
PERSONAL OPINION : Please do not refer any whirlpool product to any of your friend.
Parveen Gupta
[protected]
Whirlpool 220L Double Door Fridge — Residential Address
Dear Sir,In my complaint I forgot to add my address and contact details, they are as under;
Thakorlal Shah,
Building No. 1 Panchsheel,
Flat No. 106, First Floor,
M.L.Camp, Maharshi Valmiki Road,
Matunga, Mumbai-400019.
Mobile No. [protected].
Thanks,
Thakorlal Shah.
Whirlpool — Poor quality and service
I feel i did a blunder mistake by purchasing a refigerator from Whilpool, i wanted to change my refrigerator in the month of Novmber 2009, i thought Whirlpool is multinational company and thier quality may be better than other companies and i bought the fridge, with 3 months after the purchase fridge stopped working, i gave complaint to their service centre, they cooly responded after 3 days, that too after serveral requests over phone and filled GAS, exatcly after three months, Fridge again stopped working, i gave a complaint to their service centre, the response was similar, this time they took 4 days to repair, now after 3 months after the last repair, Fridge stopped working, i gave a complaint yesterday and asked them to replace the unit as it is coming for repair every now and than, may because of the poor quality.The company should undaerstand few things,
1. Fridge( Refrigerator) has become very essential house hold item, when a complaint is registered, it should be addreesed immdiately as food items are perishable
2. When you get complaints of repir frequently, they replace the unit instead of repairing, since it is connected with their reputation and customer satisfaction.
I suggest, think twice before going for WHIRLPOOL brands.
Gopinath
Hyderabad
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
69%
Complaints
3571
Pending
0
Resolved
2438
H.No 113/8 Model Town, Gurgaon, Haryana, India - 122001
View all Whirlpool India contact information
Whirlpool/ Iceberg refrigerator — Poor Make Quality and Service
My father Mr U P Srivastava Purchased a Whirlpool 310 litre Iceberg refrigerator on 26/12/2005 for Rs 17990/- from air care engineer, Llal Bagh, Lucknow. Ever Since purchase the refrigerator has been a source of problem rather than be an asset. Immidiately after purchase there was a problem in the cooling system and water had started coming out. After a lot of persuing company representative finally repaired the fault. Of late the outer casing of freezer door has suddenly caved inwards without any external pressure/ shock. After lodging complaint with the call centre and giving the cmplete details of the fault, all that was done was that a service engineer turned up, charged about Rs 300/- (as visiting charges) and simply noted the defect. He added that the complete door of the freezer costing over Rs 3000/- would have to be replaced.It is indeed pathetic state of affairs that a reputed brand such as Whirlpool provides such appliances having poor build quality. Quite a lot of effort and money has already been spent on an appliance that is supposed to ease household functioning. It would be appreciated if the Company goes beyond the terms and conditions of Warranty and does the needful to rectify self devloping faults in the appliance.
It pain me to see my parents troubled with the fridge when ever I come to Lucknow on leave.