[Resolved]  Whirlpool — ac not working properly

The Ac is not working from past 25 days and even after registering the complaint nobody is bothered to attend the call. Please don't go for any Whirlpool product - Very bad experience

Whirlpool — New AC not functional

I have purchased a new Whirlpool AC just pyesturday on the 21st of april at 7:30pm from Shree Sudarshan Electronics in Sector 3 Rohini Opposite main Bus stand.
The AC is not functional. I called the dealer first about the matter and he told me to contact the customer care. Where I asked them to help me with my problem and in regard I requested for a Demo. The customer care executives have not responded well and are extending the waiting period. The AC is brand New and I am not getting any satisfactory response from anywhere.
Hence I wish to acknowledge a complaint against this company.

Whirlpool — Malfunctioning AC and Pathetic service

Complaint no DL[protected]
Repenting the day when I decided to buy a Whirlpool AC and topped it up with an AMC. The service call center is a big sham and there is no coordination between them and the service center run by one Mr Gulshan Kumar at Ranjeet Nagar.
Many of the so called executives are rude discourteous, and work with I care my foot attitude.Promises are never kept and commitments never honoured.

When asked about the status of the complaint and promise by earlier executives to arrange a call back by the supervisor one executive says that "mera kaam poochne ka nahi hai. Jyada pata karna hai to direct chairman se baat kar lo. tumhare jaise bhatere line me lage hain jab time milega to superviser baat kar lenge. Unko sirf tumhara kaam nahi hai." So much for the consumer.

They all are trained to tell lies . The supervisors are never available . One Rakesh Peon picks up the phone of Mr Vikram and knows nothing and you are on a perennial wait.The service center is run by a bunch o[censored]nprofessionals with no regard for the plight of the customer.

Please look at the record of service of this particular AC.

I complained on 2nd April that this AC is not cooling. I was complaining daily and to my surprise I was told that my Ac has already been repaired and on 15th the case has been closed as repaired . And that without anyone even having touched the AC . When I protested I was given a new complaint no and Ac lifted to workshop on 17th. It was brought back after 4 days by 2 people who said an Engineer would come to install it. No one came for 3 more days. When one person came he said the AC is not cooling and needs to go to the workshop. A few days later the Ac was again shifted to the workshop and brought back after a few days . It was partially cooling and made a lot of noise. The engineer had no answer. We went out on holiday and on return complained again that the AC was not cooling. After a few days an engineer came and said that AC needs to go to workshop. He had some word with Mr Gulshan Kumar and left. He came again to fill gas in the Ac. The Ac started cooling partially and now the compressor started to trip. They said it will be OK in a few days time . We had to go out because of a family engagement and on return found the AC not functioning again. A complaint was again lodged on 23rd June . An engineer came on 24th and said that AC needs to be shifted to workshop....No one has come after that.

And this is not this year alone. Last year the AC was in the workshop for 17 days in summers at a stretch. 2 delivery men left the AC at my residence. On enquiry with the service center one Mr Arvind said the AC is being thoroughly checked and he was standing next to it when infact it had already been delivered at my house. So much for the integrity.

And a year before that...

I am completely harassed. What is my fault ...that I have bought a Whirlpool product. I know nothing is going to happen because this I Care My Foot Ethos percolates from above ...because if the seniors care the staff cannot take it as lightly.

WAITING FOR THE AC TO BE LIFTED AGAIN TO THE WORKSHOP TILL TODAY 28th JUNE10

-Dr Tarun Dube
- [protected]@gmail.com
-[protected]

Whirlpool AC — Whirlpool AC not working properly

Hi,

I had purchased one Whirpool AC in the month of April and from that day onwards i am following up with your local customer care center and dealer that the remote is not working properly & there is a crack in water oultet but till date nothing has happened.

Last week when i called the customer care centre, latest record which was updated regarding my complain is that it is resolved, it was really shocking that false report was submitted by the local representative and on this customer care executive says that by mistake this has happened and we will resolve your complain within 24hrs but it is almost 5 days and no action has been taken.

Whirlpool is such a big brand and these kind of things take place. I didnt expect this from company & their representative It is a big brand and has some prime responsibilities towards its customers.

Complain no :GB[protected]
Name : Ashish Jain
Ph No :[protected]
Address: 511 Pushpangali Tower Dehli Gate, Agra

Whirlpool — AC Not working

Whirlpool Ac complaint registered with company, but dealer has not served properly and now forcing us to replace the parts in order to serve us rather than serving the existing part. He is not ready to prove that there is a problem in the existing part. Not sure if this is the right attitude of a service. There has been lot of follow ups but of no use in return. Let me know how can you help.

Whirlpool — AC not working

Hi

My Split Whirlpool Ac is not working I have made a complaint on 15 of Sept 2011 to customer care.
Next day a tech person came and said we have to change a part which will take 3 to 4 days since then nobody came in.
This is reference no of customer care dep DL[protected]

Thanks
Navneet

Whirlpool — AC-Not working

I am ( My Name is Deepak Kumar Khanna, Contact no. [protected], Resd. Address {Where AC installed} A-96, 2nd Floor, Ramprastha, Ghaziabad, U.P-201011) sad to inform you that I had purchased one 1.5 Ton AC from KBM Electronics, Laxmi Nagar, New Delhi in 2007.

Our AC had worked or performed up to last year in good condition , But Now this year we gone for service then suddenly we informed by your service centre that your Compressor was not working properly so we need to fill Gas in the machine, We said ok fill it but after few days he said your Compressor is not supporting to the Machine or Gas So we have to replace the Hole Compressor & Gas etc. We asked them there is any choice, they said no, we said ok then repair it…They repaired and come back to us to fit the AC but at the time of AC installed A heave sound coming from AC like any Generator running and cooling come down at 50% level from the original condition from that Engineer is coming and going but are on same place ……………It not cooling & giving so heavy sound after a Hour or any time ………………..


Now please help us, What we will do…………….We hopeless…………..