[Resolved]  Whirlpool Amc With Serco — No follow back after collecting advance AMC charges

Address:

Gurgaon, Haryana

Hello,
I have paid-up for the AMC renewal in Mar 2011 which is up for renewal in Aug 2011 for Whirlpool automatic washing machine, but have still not received the welcome kit. I do not even know whether the AMC has been renewed for the next two years or not.

Additionally despite repeated reassurances at time of collecting advance AMC, address has not been updated.

I had tried following resolutions -
1. Talked to customer helpline no, but they just asked me to call Gurgaon number.
2. I put a mail through to [protected]@whirlpool.com, but after several back and forth wherein I furnished them all details including scanned copies of the application and receipt, now I am not getting any reply from them for last 2 weeks despite repeated rejoinders.

So beware of taking AMC from Whirlpool or their servicing arm - Serco.

Rgds.