I got pruchased "Master Mind" 0.8 Ton Window A/C. From the day 19th / April / 09 establish in the room & found cooling is not there even in Night. Wait couple of day's A/c is new may take some time to set but failure.
21 / May
Drafted a colpmaint by 21st/ April / 09 (DL 040 9023736), after a very hetic follow up with customer care & called them up 5-6 times in a day junior Enginner visit's name Amarjeet, a very gud & decent guy in all way. As per him cooling is ok. But my self not satisfied on that time, but agree to wait for more couple of day's.
Again drafted a complaint 04 / May / 09 (DL 050 9005060) requested for seniour engineer visit. Cnfm by ur c/care executive it would be rectified by today +ively. No one come & not even call confiramtion.
From yesterday & today m still seeking ur guy visit at my home. Not happened. But some Mr. Parvesh, called me twice in the same a/m day to inform me that our person would visit you by 08/May/09. Not acceptable at all, complaint longe by 04/May, cnmfirmation for complaint come by 06/May. Engineer would visit 08//May. Sir, ur team like to play game with coustomer.
If this could happen to me, it could happen to any one. Is this ur way to provide customer servises. sorry to admit this but truth absolutely useless to run these kind of customer care...
Dear Manager / Team,
Need a serious & Justified answer my b/m question by friday lunch +ively on my cell mention in ur complaint.
1) Why ...If you coustmer care exe. cnfm one request, Why engenieer's not visiting coustmer's on time.
Make sure before visiting, some one will hve to clr the question, o/wise no one will entertain ur guy at Home.
Sir, having A/c but can't cool room bcoz not working gud in month of May in Delhi. Do you think it is ok.
Try to u/stand the seriousness & bad condition's faced by custmer.
Rgds / Gourav Chhabra