Whirlpool — Within a month Air-condition failure, no response on my complaint so far.
The Managing Director
SUB: A/c Failure within one Month –Reg
We take reference to our repeated telecon the undersigned had with your local office on the above subject.
This is my first experience with Whirlpool and regret to say this turns out be my nightmarish experience I had so far having bought a Whirlpool brand AC.
I have bought a Whirlpool A.C Model No:1466, Serial No:10344 on 02 09 2008 from M/s.Rathna Stores, Purasaiwalkam, Chennai. I had faced Noise problem in AC within ten days period and it was serviced by your Service Engineer Mr.Ganesh. We had faced another problem with Fan motor on 16-10-2008 and registered a complaint through telephone. The complaint reference number is 30032.
After hectic follow up from our side, your service Engineer visited our office after a week time and got the complaint registered on paper. What a service! You take 7 Days to respond to a complaint. Is it your standard? This is what you give it to a customer who buys your product for the first time. Sorry to say you have to relook in to your system.
Having responded after a week, your team failed miserably in resolving the complaint as a result I am suffering without AC for 15 days. When I contacted, we got poor response from your team and I doubt whether they have capability to handle customer issue. The reply from your team is we don’t have Fan Motor as spare and we will service it and give it.
I request you to kindly intervene and arrange for New AC as soon as possible. In case any further delay, we will be forced to take legal course of action.
Trust you understand the value of the customer and act swiftly.
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