[Resolved]  Whirlpool Classic — Bad service/Unresponsive Customer Care/Area Sales Manager

WHIRLPOOL CUSTOMER CARE — Bad service

DEAR SIR,

THIS IS MY 1ST COMPLAINT NO BG[protected] / 20.09.09 & 2ND COMPLAINT NO BG[protected] / 30.09.09. ITS REG: YOUR DURO MAX APPLIANCE SERIAL NO 39294 DATE OF PURCHASE 03.01.09.
THIS ABOVE SAID PRODUCT USED FOR MY REFRIGERATOR. TILL DATE NO ONE HAS ATTEND. AS I HAVE TAKEN AMC FOR HOME CARE PLAN WITH RECEIPT NO: HP04 184722. AS YOU AWARE THIS IS A RAINE SEASON POWER PROBLEM ALL OVER THERE IF ANY THING HAPPENS TO REFRIGERATOR, WHO WILL PAY ? PLEASE CONSIDER MY COMPLAINT ON PRIORITY. PLS DO THE NEEDFULL

THE ABOVE MSG SENT TO BOTH: www.whirlpoolindia.com & [protected]@whirlpool.com
i got call from[protected], but no person has attended yet. Pls look into matter..

Whirlpool — Unresponsive Customer Care

Dear Mr. Uppal,

Please see the email trail below. I bought Refrigerator and Washing Machine on Dec 12th from eZone Bangalore delivered on Dec 13th. After waiting for 3 days for installation (I was told by eZone not to open the Product) I raised a complained (Numbers bg[protected] and bg[protected]). I have been trying to get the product operational and I am facing following issues:

1: When I called up the Customer Service they raised the complain and gave me a number Mr. Someshekar who hung the phone on me. Later I was told that was his last day. How come the customer service could give such number. It clearly shows your systems are not in sink with each other.

2: No response from the Whirlpool on the Complaints raised or on the follow up emails to Customer Care. Finally I follow up with eZone to get me connected to representative at Whirlpool. Finally I am connected to Mr. Harish, support lead (#[protected]) and Mr. Pravin, regional manager (#[protected]). I spoke to Pravin and SMS him the details with no response.

3: Harish sent some trainee support engineer who had difficulty handling the Refrigerator and Washing Machine.

4: Once opened, we find the Refrigerator door shelf is missing.

5: My old Washing Machine was dismantled for the new Washing Machine. In the new Washing Machine the technician discovers that the water inlet hose pipe washer of washing machine is missing and hence cannot be connected. I was promised that some engineer would come and fix it and up until now after 4hrs I have lost hope some one will come to fix it. I am left with no washing machine as the old one is dismantled.

6: There is no process of getting the warranty certified. It required the dealer to stamp the warranty card in the manual which is inside the packed product at customer site. Finally The support engineer agreed to get warranty certified at later date which is one more point of follow up for the customer.

I bought Whirlpools products ONLY because of the support I had experienced on my old Whirlpool Washing Machine. I am thoroughly dis-appointed with the experience from a world class company. I also found other customer complaints on the attached link https://www.consumercomplaints.in/my-complaints.htmlwhirlpool-proton-3-door-new-delhi-south-delhi-delhi-c402925.html.

I was reading your Annual Report which said the following: "Uncompromising Customer Care, launched in 2009-10, where the consumer is the focal point in deciding quality of service rendered, continued in 2010-11 with amazing results.".

Frankly I did not get any customer care. I have already spent more then 8 hrs in following up, waited the whole of Saturday evening and still not complete with installation. I still have following follow up to do:

a: Get the Missing Door Shelf for the Refrigerator.
b: Get the Warranty Card of Refrigerator and Washing Machine sealed.
c: Make my new Washing Machine operational.
d: I have no Washing Machine till that time and live with un-washed cloths.

I hope your company meets the standard set by yourself.

regards,

Narayan