[Resolved]  Whirlpool — REPLACING OF REFRIGERATOR DOOR SINCE IN NEW REFRIGERATOR DOOR WAS FOUND DENTED & RACK OF BOTTLE BROKEN

Address:

Dehradun, Uttarakhand

Subject -: About Exploitation , negligence & not attending of complaints by customercare haridwar .
Model - Whirlpool professional , Deluxe ,340 litres , FF 35B/2009

Sir ,
I Purchased the Refrigerator Model no - FF 35B/2009 , groos volume - 340 litres on 14 / 10 / 09 as per Invoice no - 30881 & Receipt no - 52388 Dated 14th oct 2009 from TRISHUL AGENCIES , JWALAPUR , HARIDWAR . The Refrigerator was dispatched by DEALER TRISHUL AGENCIES to our home . After opening the Refrigerator , It was noticed that that the upper Rack on which Bottles are placed was found Broken & front type cover exactly below the freezer was found broken . The Dents were found on Front Door which was also noticed by service engineer . Immediately the complaint was given to Dealer TRISHUL AGENCIES 4 - 5 times between November - December 2009 . No response came after the complaints on the telephone & directly visiting the Dealers shop. No Service Engineer arrived to attend the complaint . We repeatedly telephoned to TRISHUL AGENCIES regarding this complaint , but no response came .They are not showing us the registers on which they registers the complaints . The Service Engineer name ANKIT visited on date 17.06.10 , He registered the complaint of Door Defect & broken rack . But after that no response came till the month of july 2010 .After we had telephonic conversation with the customercare , they registered the complaint on date 21.07.10 and give us the coplaint no DNO [protected] , on which basis , The Person ANKIT from the service center visited on 23.07.10 but after that no response came . Again we started with telephonic conversation with service center Incharge HARISH who denied to attend the complaint . He told us to give the record of complaint of Month of DEC which was registered by TRISHUL AGENCIES then only we will attend the complaint . The TRISHUL AGENCIES PERSON says that our registers are missing . We have been exploited by service center HARIDWAR incharge. Their Intention regarding attending of complaint is not good . From the beginning they are misguiding us .
They are destroying the image of the company . Please attend & solve our complaint . We are suffering from since long period of time .
If our complaints were not attended then we will go to CONSUMER FORUM for doing the case & matter will also published in the news paper .

Our ADDRESS

BIRLA FARM NEAR SADA SHIV MANDIR VILLAGE HARIPUR KALA PO RAIWALA DISTT DEHRADUN PIN 249205

PHONE NO - [protected]
[protected]

From
Aruna kumari chandna