[Resolved]  Whirlpool — freeze not cooling

Address:

Bhagalpur, Bihar

Hello sir,
I had lodged a complaint on 14th June 2012(complain number PT[protected]) and again got a complain number PT[protected] on 15 june for my freeze which is not working and till 18th june I did not received even a call from the concern team or person, aside I got a message on 18th June 2012 stating “Dear customer your call has been closed in the system. If you were happy with our service please tell others if not tell us at 60008558 or [protected]” is this what the service whirlpool giving to the customers , really telling now I discourage my friends and family to buy any product of whirlpool as being a customer myself is facing so much of problem then I ponder what the laymen would be doing when they find any problem from product of whirlpool
aside from that on 23rd july Md. Sahbaz visited and told the compressor of freeze is not working and as itis in gurantee period it will be raplaced free of cost within a week, but till date my freeze has not been ractified. i have shot many mail at the Email ID '[protected]@whirlpool.com' but never got a revert.
From 14th June onward I am a regular caller of whirlpool Customer Care and every time I am being told your freeze will be attended within 24 hour but still awaiting for the care which I should get from whirlpool.