[Resolved]  Whirlpool India — Product and Service Quality

Address:

Tamil Nadu

Hello,
I have been a long standing customer for Whirlpool washing machine. I had been using semi automated washing machine till 2 years back, and subsequently upgraded to Fully automated washing machine purchased through Vasanth and Co on 2011
2 weeks back, My Washing Machine Got faulty and we called the customer service . The customer service saw the unit and told that the suspension and heater coil has spoiled and has to be replaced, costing approximately close to 5000 rs.
I have written to Whirlpool customer service in their feed back section regarding the above problem, but there has been no response so far.

1) Product quality : I would like to ask whirlpool how can the important components like suspension and heater coil get spoiled with in two years of purchase ? Is this the quality of the products you sell ? Un fortunately this has happened just two months after the warranty period has expired. I want Whirlpool management to look at this issue and request to replace the component free of cost. If not , free of cost at a discounted rate. Whirlpool Brand is well known brand through its legacy and am puzzled by the quality and the service care.

2) Service Quality, : It is more than 10 days since the Service representative has promised me to return with the spare parts. But till date, they keep on calling me everytime postponing saying that the parts has not arrived. They have pushed the dates 4 times so far without any luck ., Totally appalled by the service and the indifference shown by the Whirlpooll Service department.

I want Whirlpool Management to take note of this and act swiftly to solve my problem