[Resolved]  Whirlpool Mastermind — IMMEDIATE REPLACEMENT/status of complaint

Address:

Ahmedabad, Gujarat

Sir / Madam,
This has reference to my compliant no. AH[protected] dtd 12/04/10 regarding non-satisfactory cooling performance of my refrigerator Model:11334, Sr INA[protected] purchased on 19/08/2009 from your dealer"M/s Shree Saibaba Electronics, Sahajanand Park, Motera.

Subsequent to my earlier complaint AH[protected] dtd 10/04/10, your engineer Sh Nilesh Modi attended the icing problem inside deep freezer
chamber { no auto defrost! }. I passed on the satisfaction code on 10th as he had replaced the bimetallic sensor part and assured fixing of the problem. However, the cooling isn't optimum to the extent of wastage of milk / curd / raw non-veg products besides no ice formation in icetray even after 36 hrs [even at maximum cooling selection].
This state has been witnessed by Ahmedabad representative Mr Nilesh Modi upon communication on Monday. He had confirmed that the problem couldnot be solved & expressed that the tentative solution is pressure refilling of gas as part of condensor tubings are chocked. However, Job work details / report has not been submitted to me, an anxious customer. I categorically denied any puncture / tampering /refrigerant recharge which would lead to consistent repair & perennial headache.
Pl note my request for total repacement of fridge has beenforwarded to Sh. Mitesh / Hitesh bhai Patel ,Ahmedabad consumer care I/c. However, no one has attended my subsequent REPEAT complaint on 12/04/10.
Upon repeated telephonic enquiry, Mr Mitesh Patel acknowledged that my demand for replacement has been forwarded to higher ups in view of the grave defect.
Let me remind that I bought a 310Lt single door MasterMind refrigerator in June'07 which had been thrice attended (gap in door gasket leading to cooling loss)by Service technicians of Ahmedabad centre during warranty period.After the 1yr warranty period, I was intimated that compressor needs to be replaced. I didn't want to incur Rs 1500/=approx expenditure then (refrigerant + addtnl estimated costs as was then listed) on 1 1/2 yr new refrigerator with a compressor warranty still in place,but not being extended to the proposed replacement compressor.
Strange, but my faith in WHIRLPOOL product misled me in buying Mastermind frost-free present one thus foolishly paying more on a new costlier product & getting miniscule amount on sale of my practically new fridge to your same dealer. The guarantee of the present model performance was verbally conveyed & the repurchase advised by your resident Service I/c Sh Mitesh Patel then.This transaction is in knowledge of your Ahmedabad service centre personnel. You may call upon them to know the details of my immense financial loss plus mental dissatisfaction.
In view of above, I hereby request immediate replacement of my deficient refrigerator. I would like a wrtten assurance on your behalf otherwise I would be compelled to take further appropriate steps. My misfortune is I didn't adhere to the saying"Once bitten,twice shy"& during these hot Ahmedabad summers, I relied twice on Whirlpool product and ironically the basic functioning(frost-free , cooling quality)is the bottleneck of this model also.
I would like to send this defective peice back to the dealer and replaced by a grand new, quality checked one at no cost at the earliest. Do consider my genuine request in light of the above facts.
Further, ask your Ahmedabad personnel to act to customer satisfaction and respond to telephones. If this case of harrasment isn't dealt within a couple of days, I would be constrained to approach appropriate / legal authorities.
D.Banerjee
D-402, Aditya Residency, Motera, Ahmedabad-380005
Contact:[protected]
e-mail: [protected]@yahoo.com