[Resolved]  Whirlpool Microwave Oven — cheating and fraud by service centre

Address:

Tamil Nadu

Sir,i purchased a microwave oven on 2/7/2009 from a reputed store in chennai.unfortunately the door lock of the oven broke on 1/8/2010 and i registered a complaint on the tollfree number given in the instruction book.
despite repeated attempts to get the service centre to do the repairs i had no luck.then finally the manager lies that the spare part has not been obtained from Pune and it is on the way.On 8/8/2010 they send over Manoj a technician with no interest in repairing the machine who was not only rude and arrogant but was very careless in handling the equipment.this was sent by Heaven enterprises one of the service centres in chennai.he cheats us by replacing the door panel with the door of another machine which was lying in their godown and says that spare parts are not available and charges us 1250 for the" part"replaced.when we contacted the manager mr.ravikumar he promised to look into the matter and get the new spare part from pune and replace it.now we get a message on our mobile that our complaint has been closed and we are shocked at the total cheating and fraud.the person in chrge mr.wilson also tolsd manoj to bring back our door panel and he had quietly slipped it into his bag and was caught at the door by us.
it is only fair that the company replace the spares properly as we have paid for it and have been cheated by the company's recommended service centre.