[Resolved]  Whirlpool Of India Ltd. — Poor Service

Address:

Ahmedabad, Gujarat

Dear Sir,

We had purchased whirlpool washing machine FS 65 Serial No. INB[protected] model 7234,from star trek electronics, nehru-nagar, satellite, ahmedabad in 2007. It was supplied with defective suspenders (jumpers) which protects drum from jumping during wash cycle. due to less use we came to know after 1 yr that our machine was jumping terribly during spin cycle, so we had to call Whirlpool support so they forwarded our call to Max Info Services in Ahmedabad.

Engineer came after calling 10 times for 5 days and asked us to pay 1500 Rs for one set of suspenders, where as our suspenders only required Rs.50 worth plastic part. Having no other option we paid but while repairing the machine he damaged the main bearing in the bottom.

Which we came to know after two days. We called the Max Info Services they did not help and asked us to pay Rs.3500 for same. Max Info Services staff was very rude in all this. Since we did not used machine much we let it remain like that till now.

But few days ago when we tried to use it suddenly some circuit on top control panel burnt & fuse was tripped. We called the support again they forwarded the call to same lousy Max Info Services people. Mr.Gautam (Engieer of MIS) came after so many time calling , took Rs.285 to diagnose the problem and charged another Rs.3500.

With our earlier bad experience with the Max Info Services engineers we asked this engineer (mr.Gautam) to first install the part and we shall pay the money via post dated check to ensure the proper part & services and again the circuit board which he replaced with damaged original part with refurbished duplicate one which he was insisting as original one which has faulty wash cycle time. We had made a condition that if there is problem with part then we shall do the stop payment of the check and he must take his parts back and return us the check. Which upon calling Mr.Gautam or Max Info Services has not done yet.

So having no other option with us we had made a stop payment request for the same check with our bank. Hence we are emailing to you for your information on the same matter.We feel that in All whirlpool services are a joke and non-reliable. We shall advise every one never to buy Whirlpool product also We feel that Max Info Services are cheaters and they are fraud.

We feel that we are now Victim of Whirlpool poor services & Max Info Services.

Harshad Dudhia