[Resolved]  Whirlpool — new refrigerator not working

Address:Panipat, Haryana

Sir

I had purchased a 450 litres Dlx(Professional) refigerator ( Model No. 11809)from Home Care Whirlpool factory outlet at 111,sector -4 Vaishali in Ghaziabad on 27 Feb 2010 on name of Mr Rakesh Goel. Thereafter new refrigerator was sent to Panipat to my brother . When engineer from Whirlpool customer care came to install the refrigerator ,he found that heat metal plate was missing ,since the cooling coils at the rear were getting covered with ice and top section of the refrigerator was not getting cooled .The complaint no. is HR[protected] . The customer care at panipat , even at Ghaziabad and Faridabad were approached and Mr Ghansham the owner of the Home care at Ghaziabad promised to send the spare part as early as possible ,but nothing has happened .Even we have told to pay for the item but the whirlpool customer care are unable to procure the abovesaid item .It is requested the matter may be looked into. I`m surprised that such a renowned company cannot send the spare even on payment , also that whether a check was carried out at the manufacturing unit for the serviceability of the refrigerator.Waiting for the quick response with email and required spare part .My contact mobile no [protected]. Thankyou
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Aug 13, 2020
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