[Resolved]  Whirlpool Refrigerator — Annual maintenance contract violation

Dear Sir,
I had buy a double door fridge from M/s Bharat Electronics bhubaneswar on dt. 7/4/2006, phone no. [protected] in the name of Lalita Devi agarwal. i had made a seven year annual maintenance contract from radiant enterprises sambalpur, for an amount of Rs. 2338/- which is valid for 72 months from the date of purchase, Hence Valid upto 7/4/2013. I had lodge complained from july 2012, in sambalpur, phone no. [protected],[protected]. They agreed after seeing the documents i.e original slip. They came thrice for taking Xerox of documents sending Mr. Ali mobile no. [protected], Mr. Irshad mobile no. [protected], their representative and once i send by bus to sambalpur after their request.
Sir, after contacting several times they said they have send the documents to Bhubaneswar head office where the dispute will be settled and u contact Mr. Das Service Manager, mobile No. [protected], already two month passed he tell me to lodge a complain in their toll free no. [protected] and i did, after one month Mr. Das Said we need original bill of the fridge otherwise we could not do anything, i had the original warranty slip of M/s Bharat Electronics and i tried for duplicate bill but they said the documents is very old and we could not provide.
I taIk again With Mr. Das he said kindly lodge a complaint it is now Dec 2012, I lodge a complaint again to their toll free no. of Bhubaneswar.
After requesting so many times he agreed that ok i will try, after talking several times he said that ok i will try but 60% of the cost will be borne by you against the new fridge, I AGREED, by the time now is April 2013, last month he gave me a offer 0f 17% discount only, after lingering me over a period of 1 year and 3 months.
Sir kindly suggests what should i do.
The details of AMC are receipt No. 228154, Equipment No. im06055230, appliance serial no. INA[protected], APPLIANCE Model No. 8033, Date of Purchase 7/4/2006. Plan code Chosen 1023331 Plan price 2338/- plan start date 7/4/2007 plan validity 72 month.
SIR I AM SINGLE FAMILY WITH TWO KID A SMALL SHOP IN A SMALL VILLAGE WITHOUT FRIDGE FROM LAST 1 YEAR. PLZ HELP.
Thanking you in advance.
Rabin Agrawal, [protected], Post Rengali, Dist Sambalpur, Orissa-768212