Posted: 2008-11-11 by SATISH SHARMA Send email
COOLING IS NOT DONE
WE HAVE PURCHASED A REFRIGERATOR WITH ALL BELOW GIVEN DETAILS;
MODEL NO.- F 26 DELUXE DELIGHT STEEL
SERIAL NO. INA 061112085
Date of Purchase 09.08.2006
WITH 1+4 YEARS WARRANTY
PURCHASER : ARTI GUPTA 0612-2577969, 09431609963
4D/ 1A VIR KUNWAR SINGH PATH
WEST OF JANAPRIYA APARTMENT
NORTH S K PURI
COMPLAINT NO PT 0309005526 DATED 30.03.2009
2nd PT 0409000420 DATED 03.04.2009
The compliant was lodged on 18601804558 on 30.03.2008 to arrange for repairing the said Refrigerator, which was making NO COOLING.
On 31.03.2009, the Local Service Centre at Patna sent one service engineer to the house. He reported that there is a problem of GAS CHOKING. It requires gas refilling which would be done at the House itself by paying Rs. 250/- for transportation, Rs. 281/- as service charges and Rs. 800/- appro. for gas refilling charges.
The service engineer was paid Rs. 281/- immediately.
On 03.04.2009, the Local service centre was contacted and then he advised to lodge a fresh complaint. A new complaint was again lodged with Toll Free Number who while logging the complaints was advised the old pending Complaint. The person at the Toll free no. asked about the quality of the service. He was replied in negative.
He reported that a senior service engineer would visit on the day to solve and assess the problem.
Since then, the Toll free number is being reminded thereafter on a daily basis but no one has visited to address the COMPLAINT TILL DATE.
Today ON 07.04.2009, the person at the TOLL Free Number (Mr. Pramod) today advised that they have assessed the complaint and suggested that the refrigerator would be brought at the Service Centre, Patna and the repair work is carried out only on SATURDAY.
It is worthwhile to note that NO body has visited at the site/house and assessed the problem.
WE ARE TOTALLY DISSATISFIED WITH THE SERVICES OF THE SERVICE CENTRE/ TOLL FREE NUMBER.