[Resolved]  Whirlpool Refrigerator — Defective Refregerator

Re: Defective Refrigerator Model 450 DX Professional Graphite No. [protected]

Dear Sir,

I wish to inform you as under:
1. That I purchased above mentioned refrigerator from your dealer M/s Manglam vide their invoice no. 34505 dated 22/7/2008.
2. That the refrigerator started giving various problems after almost thirteen months of its purchase.
3. That I first informed your service centre about the defect observed around August 12, 2009 that the refrigerator had frost in the freezer area while the refrigerator was supposed to be frost free.
4. That visit of the service engineer yielded no results.
5. That your service centre charged me Rs. 400.00 vide service request no. 350 dated 4/9/2009 and reported that the sensor and electronic module was defective. However this was not rectified.
6. That I took an AMC for Rs. 2500.00 on advice of Mr. Vijay of your service centre on Oct 2, 2009. This AMC is valid for one year.
7. That your service centre changed the sensor two/ three times but the defect never got rectified.
8. Various components like thermostat, PCB, Sensor were replaced but the defect never got rectified.
9. .That as of now there is excessive cooling and all goods get frozen that are kept inside the refrigerator and vegetable section.
10. That your service centre is not able to understand the defect.
11. That I have incurred huge losses worth thousands of rupees by way of spoiled vegetables, fruits, and dairy products etc that are normally stored in the refrigerator.
12. That we also contacted your Mumbai office and lodged the complaint. On their advice, we contacted Mrs. Nigam in your service centre but there is no response.
13. That at least three./four engineers visited my house but are unable to rectify the problem.
14. That I believe that defective refrigerator has been sold to me and I am put to lot of inconvenience due to poor workmanship of your company.
15. That I demand that my refrigerator should be replaced immediately on receipt of this letter.

I look forward to your immediate response



Vikram Patil
President Operations
Daawat Foods Ltd.