20/8/08
The story is about a Whirlpool refrigerator model 8035 bought three years ago. It is called ' Ice magic' with a 6th sence technology. However, from our experiance it has become a big nui'sence' to use this refrigerator with frequent breakdowns. I lost my 'sence' in complaining to the service personnel who do not have a clue on what is happening. Finally they said it is a 'foam melting' problem and hence the frige has to be replaced. Please note that it comes with a seven year wanrranty. Our complaint is registered in the service center (J 072) Tirunelveli, Tamil Nadu. Repeated phone calls elicited no response. Finally (after two months) they came up with a solution 'sir you may have to pay something extra' according to information from their regional office at Chennai. I asked how much, they said only Rs. 13, 470. Now I completely lost all my 5th, 6th amd the 7th sence. I told them that the actual value at the time of purchase was only Rs 14, 700. Why the hell would anyone go again for a 'senceless' refrigerator paying such a high price. If one puts on a normal 'exchange' offer the deal would be better. Well I am waiting to hear the last part of the story. One thing is very clear I have decided never to buy a 'whirlpool' product again.
I am looking at the old 'VoLTAS' frige in my lab which is working fine for over 18 years. During the past 18 years Not even once I have had to fill any gas in the frige.
C. John Kirubakaran
Tirunelveli.
[protected] Was this information helpful? | 
I fully agree with that of the above points. I am also a victim of this 6th Sense Ice Magic trick. The complaints are taken over phone and it is sad that the engineers report only late evenings. They never bring any important spares and promise that they would bring it next day. The untrained engineers are sent and they are only trained to claim their TA/DA and certainly not to give a permanant solutions. Best part of the customer care is that they would record all our voice and as on date, my Fridge is yet to be repaired despite of having paid excess money. Double door, Freezer is working, the bottom portion is not working. Timer was changed and it failed and as on date it is yet to be repaired. I think, Whilpool will lose their brand name with this customer support care enginners. Let the shareholders better plan to sell their stocks before the service engineers loot the company. The compensation paid to Marketing and Customer care top executives should be recovered for 6 months and the same should be distributed to us who are victims of buying whirlpool products. This type of actions may bring in brand image as well fear to those who are working in both Marketing and Customer care (after sales service)
R.Srinivasan