Whirlpool Refrigerator — No Service...Pathetic to deal with

Address:

Delhi

Hi,

This is Pankaj Kr. Rai, I purchased a Whirlpool Refrigerator in 2010, it is having several issues since beginning, when ever I complained they came and rectified. But last year in October 2012, its Compressor got corrupted and when I called they asked for visit and other gas filling charges, because compressor is under warranty. But within a month same compressor that Whirlpool changed, got corrupted again and in second time after several days, company changed this faulty compressor second time in December 12, also they changed thermostat, blaming it for malfunction in compressor. Again same compressor stopped working and then When I complained company charged for gas refill and again repaired on 22nd May 13, on 26th May 13 same compressor again stopped working.

Still compressor is under warranty, but when ever I am complaining they are just opening a request and closing after a week, by writing whatever they want. I can provide last two complaint numbers, which were closed internally without providing any resolution.

Service Request number: DL[protected] was created on 19th May, engineer visited on 22nd may 13, charged Rs. 1200 for gas and repaired. Again on 25th May, same compressor stopped working.

Service Request number: DL[protected] was created on 26th May 13. Engineer visited and confirmed that compressor need to be replaced. After that no service. He confirmed that he dont know why compressor is getting corrupted. His remark was that in last few months all compressors supplied by Whirlpool were of not good. This request was not worked and they closed the request internally. The fact is after 26th no one called or visited, they closed call internally.

Service Request number: DL[protected] was created on 5th June 13, and remark maintained by service engineer is that customer refused to pay. According to whirlpool service manual, any repair within one month will not require payment second time. This call was for replacement of refrigerator and it was communicated by support center that within 2 days some of company representative will collect my original purchase receipt and process product exchange and it will take 21 days. Fact is that no one visited or called, they just closed the call.

Service Request number: DL[protected] was created on 14th June 13. No one is even trying to know from Whirlpool that whether their engineers are not capable or their compressors are of so inferior quality that it is not able to last for 1-2 months.

After every complaint, their service center is opening one service request and without replacing faulty refrigerator, they acer closing the call.

I mailed several times to [protected]@whirlpool.com,[protected]@caretelindia.com,[protected]@caretelindia.com but of no use. They are even not replying mails.

This faulty refrigerator must be replaced, because Whirlpool engineers tried 4 times and unable to provide permanent resolution. I can not keep paying Rs.1200 after every 1-2 month. I will provide all receipts if required.

Regards,
Pankaj Rai
mail: [protected]@gmail.com