Whirlpool Refrigerator — Third class product and even worse service

Address:

Pune, Maharashtra

Our whirlpool refrigator has been giving us problems ever since we purchased around 5 years ago. Almost every year we have spent thousands of rupees to get it repaired. 3 weeks back, the fridge stopped working. The compressor had apparently broken. We paid 7000 Rupees to get the compressor replaced. 2 days later the fridge again stopped working. It has been 10 days since lodging complaint...still no repair done. So we paid 7000 INR just for nothing.
The customer service department in Pune is absolutely pathetic. Here are my experiences

1. On lodging complaint, they said, someone will be there in 24 hours. After 2 days no one came to fix. On calling again, they said 24 hours means 8+8+8 hours, i.e. 3 days!!
2. The repairman came and went back again saying that a defrost trigger part is to be ordered and will take 2-3 days more. 7 days have past, still no fix. On calling again for status update we got answer -"did you not get phone from our Pondicherry store-house?". He was asking us the status!! They have no idea what is happening
3. 10 days later we call again. They say, the complaint is closed!! Apparently someone visited our house and found it locked and went back. No phone call was made before coming

We got so fed-up that we were forced to purchase another brand-new refrigator (obviously not whirlpool) in spite of spending lot of money on the whrilpool fridge compressor.

My advice to anyone reading this...Even if someone pays you money to purchase a whirlpool product, DONT DO IT! The company products are pathetic, 3rd grade and its service, especially the Pune/PCMC area is apparently run by lazy, un-professional, careless and good-for-nothing .