[Resolved]  Whirlpool Service — No Complaint Follow-up and rude service staff

Address:

Gurgaon, Haryana

Ref: Req No HR[protected]
Whirlpool hands out satisfaction code, but then does not even follow-up.

I booked a service request for my refigerator. This is second time in less than 2 months. I am not very happy with behaviour and response of the technician from Whirlpool. Further the technician is not picking up phone on follow-up although called 3 times reagrdaing replacement part.
Next day I receive a SMS saying service request closed with "Customer refusing to Pay". They did not even bother to enquire with me. So what is the use of satisfaction code they give when they would not follow-up about what really happened.
Next day i sent a mail to whirlpool helpdesk, on which they first reopened the issue and then just as curtly send an SMS saying request is closed and if you are happy inform other and i[censored]nhappy call us ( which by the way is very difficult to reach) .
I would rather inform others about my unhappy experience.

The way the whirlpool is handling service by outsourcing has really spoiled things for the customers, because there is bad service if any.
Previously I had issue with AMC renewal for washing machine. Lately the split AC installtaion is so bad that I might have to get it done again. The people they send to install are not given even adequate training. Something for the Whirlpool Gurgaon service head to ponder.

I would like to escalate this to the service head of Whirlpool appliavces in North India.
Also I would like to highlight to others - don't bother with whirlpool with such bad after-sales service. Also would recommend do not renew AMC as it is just their way of fleecing your money. When you really need service in later yeras they will not be there.

An advice to Whirlpool, if you are really listening, why not have a comprehensive home plan covering multiple equipment and of course provide service by properly trained polite staff. And first of all follow-up when you do not get the satisfaction code back. Why do you expect me to pay visit charge when you do not provide adequate service and no repair done on equipment.