Whirlpool Service — SERVICE DECLINED

Address:

Varanasi, Uttar Pradesh

I am satisfied with all whirlpool products which I have purchased during my lifetime but I am sorry to inform you that I am not satisfied with the service I am getting for the complaint which I have registered with Customer care service.
I had a problem with the microwave and which was not working. So I initially went to the shop from where I did purchase the product and there itself lodged a complaint on 2nd November 2011. The complaint was SR no LK [protected]. After two working days I got a call in my mobile mentioning the person who is going to come and repair the product and the satisfaction code.

The person was Mr. Manoj Vishwarkarma ([protected]) from whirlpool. He came on 4th NOVEMBER 2011 and I was happy for the quick service. He also took from me Rs 393 as the service fee and asked me for the satisfaction code and I gave him blindly. After he left, I thought to check the product myself but to my surprise I saw the MICROWAVE was not looked into properly and it was not working so I immediately gave him a call saying the microwave is not working but he said he will return the next day before 6pm and will do look into. The next evening after 6pm I tried to contact him but he kept his mobile switched off. I tried many times the response was the same. So I searched the internet and found the toll free number and made the complaint again. Everytime new customer care executive will be online and I had to repeat the ordeal for umpteen times. My mobile no is [protected] and it is registered with whirlpool. On 6th November 2011 I made the complaint and got a sms in my mobile the SR number :LK[protected] and the satisfaction code too! And on the 8th November 2011 another sms saying ‘the call has been allocated to wscall. He will get in touch with you shortly’.

Today is 14th November 2011, (13 DAYS HAS PASSED)no one has called nor checked or visited to see why the MICROWAVE has not been repaired inspite of the various complaints lodged. If you can help it will be grateful otherwise don’t give us unfair promises to help us 24x7 customer care. You can get back to me via mobile or email.

Sincelely,

John Pillai
Controller of Examination
Krishnamurti Foundation India
Rajghat Besant School
Rajghat Fort
Varanasi-221001.
www.j-krishnamurti.org
Cell: [protected]
NOTE: PLS DON’T SEND ME PERSONS LIKE MANOJ VISWARKARMA for the repair. I don’t have time for these kind of people.