[Resolved]  Whirlpool Titanium 340l Elt 4s Proof Refrigerator — door not closing properly and cooling is wasted

Address:

Hyderabad, Andhra Pradesh

I have an AMC with Whirpool who has earmarked this to M/s. Sheetal Electronics, Shop No. 2, Sreenivasa Somsekhara Apartments, Tilak Nagar, Nallakunta Hyderabad 500044. The contract No. is 3349/HP04129925 dated 20.8.2010 valid for 2 years. Few weeks back I have made a complaint on the basis of the door not closing properly and the cooling being wasted and food geting rotten. One technician came and bound the door with nylon rope by fixing the gaskets with some glue and asked me to keep the same for 24 hours. I did as I was told. It worked few days but once again the same problem of door not closing is recurring on and off. I have written a letter to M/s. Sheetal Electronic on 9.4.2012 and send the same by registered post, but no one has since visited the door. I was told that the door has to be changed and the same is not available with the manufacturer.

I do not know what to do in this case and request your intervention and guidance to solve the problem.

Hemalatha Ananthakrishnan
54 HACP Colony,
Opp Vikrampuri,
Secunderabad 500009.