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Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
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69%
Complaints
3571
Pending
0
Resolved
2438
H.No 113/8 Model Town, Gurgaon, Haryana, India - 122001
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Whirlpool/Washing Machine — FREQUENT REPAIRS SINCE LAST SERVICING DONE
I am owning a washing machine (hotwash/automatic model) of whirlpool and it was working fine till March 09 when we lodged a complaint with whirlpool service centre, delhi. In March 09, some parts were changed by their authorised service dealer in west delhi and a sum of Rs.5580 was paid; In July again it developed some problems, which was attended to and rectified - costing Rs.3200/-; (I was told that if there was any repairs within one month period, it would be attended to). Unfortunately, the machine again broke down on 28th Aug 09 - The visit of which was done after payment of visiting charges of Rs.281/-.A responsible company like Whirlpool is expected to behave and take care of their customers;
Servicing by the consumer durables industry has become a revenue generator - they gain more revenue in servicing rather than on their original sales...