[Resolved] Whirlpool Washing Machine — Pathetic customer care and service engineers for Whirlpool | |
Respected Sir, We bought a Whirlpool fully automatic washing machine in the month of April 2009 probably two months the latest model of whirlpool fully automatic washing machine. In the mid of july 2009 the machine was not working so lodged a complaint in the customer care but i haven't heard from them till now which is almost the start of Aug 2009. The sent a service engineer after two days of calling the customer care and they said some part had to be replaced. And currently for almost 3 weeks they say the same story that "the Spare part is not available" If the parts for the latest model itself is not available for more than three weeks Will whirpool care or bother for the machine which would be under warantee period but a year old???????... Its very pathetic situation for end user to keep calling the customer care and talk to an agent who is just the human version of an IVR. Because i don't think they will even lodge a complaint in what they call as CUSTOMER CARE coz they dont even bother to listen what the customer says but keep on telling that a service engineer would come ??? ...Just to finish off their business as soon as possible and giving false commitments. Even the branch manager also does not seem to have a proper commitment . Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 9 Comments | |
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Whirlpool Washing Machine — Pathetic Customer Service
I lodged a complaint about my Whirlpool washing machine not working (Complaint number PN[protected]) The technician keeps telling me about unavailability of a part which need to come from the company. The company's manufacturing unit is located in the same city where I am (Pune). But the part has not reached me yet. It is been three days now.When I called the customer care again, they told me that it will take 2 more days to resolve the issue. This is so pathetic when the competitors can do it in 24 hours, why does Whirlpool not provide a similar service.
I am really very upset about this.
Sir,
Sir,
I have purchased a whirl pool washing machine model no. 9855, Sl. no INB[protected]SPLASH) dated on21st August 2007.
The first complaint was launched on 28/11/2008 and the action taken was PCB Replaced, by the engineere.
The second complaint was effected on 13/03/2009, The service engineer came and replaced the inlet valve,
The 3rd complaint was launched on 23/04/2009. The engineer came to my home and
Asked to bring the machine to their service centre according to that
I have send the same to the serice centre on my cost. (up and down)
The 4th complaint was launched on 3rd week of October 2009, The engineer came said that PCB has to be change, it will cost Rs.3000/-He has replaced the same and charged Rs. 3000/- M/s Jayem asscociates vallom, perumbavoor. Ernakulam
The body is rusted, now.
In the short period of 2 years time (warrenty period) 4 times complaints are repeated. We are a microfamily.( Only 3members) If we give our dresses in a laundry, there will not be the need of this much expenses.
In this short period most of the spare parts are replaced except motor.
Also I have paid huge money and mental agony because of the machine.
Hence I request you to kindly refund the money and replace the cabinet on free of cost.
From
Manu. B,
S/o Banu Vikraman Nair,
Kaippully parambath House,
Opp. Hotel annapoorna,
Kaduval stop
Perumbavoor, Ernakulam
Mobile, [protected],
Sir,
I have purchased a whirl pool washing machine model no. 9855, Sl. no INB[protected]SPLASH) dated on21st August 2007.
The first complaint was launched on 28/11/2008 and the action taken was PCB Replaced, by the engineere.
The second complaint was effected on 13/03/2009, The service engineer came and replaced the inlet valve,
The 3rd complaint was launched on 23/04/2009. The engineer came to my home and
Asked to bring the machine to their service centre according to that
I have send the same to the serice centre on my cost. (up and down)
The 4th complaint was launched on 3rd week of October 2009, The engineer came said that PCB has to be change, it will cost Rs.3000/-He has replaced the same and charged Rs. 3000/- M/s Jayem asscociates vallom, perumbavoor. Ernakulam
The body is rusted, now.
In the short period of 2 years time (warrenty period) 4 times complaints are repeated. We are a microfamily.( Only 3members) If we give our dresses in a laundry, there will not be the need of this much expenses.
In this short period most of the spare parts are replaced except motor.
Also I have paid huge money and mental agony because of the machine.
Hence I request you to kindly refund the money and replace the cabinet on free of cost.
From
Manu. B,
S/o Banu Vikraman Nair,
Kaippully parambath House,
Opp. Hotel annapoorna,
Kaduval stop
Perumbavoor, Ernakulam
Mobile, [protected],
Sir,
I have purchased a whirl pool washing machine model no. 9855, Sl. no INB[protected]SPLASH) dated on21st August 2007.
The first complaint was launched on 28/11/2008 and the action taken was PCB Replaced, by the engineere.
The second complaint was effected on 13/03/2009, The service engineer came and replaced the inlet valve,
The 3rd complaint was launched on 23/04/2009. The engineer came to my home and
Asked to bring the machine to their service centre according to that
I have send the same to the serice centre on my cost. (up and down)
The 4th complaint was launched on 3rd week of October 2009, The engineer came said that PCB has to be change, it will cost Rs.3000/-He has replaced the same and charged Rs. 3000/- M/s Jayem asscociates vallom, perumbavoor. Ernakulam
The body is rusted, now.
In the short period of 2 years time (warrenty period) 4 times complaints are repeated. We are a microfamily.( Only 3members) If we give our dresses in a laundry, there will not be the need of this much expenses.
In this short period most of the spare parts are replaced except motor.
Also I have paid huge money and mental agony because of the machine.
Hence I request you to kindly refund the money and replace the cabinet on free of cost.
From
Manu. B,
S/o Banu Vikraman Nair,
Kaippully parambath House,
Opp. Hotel annapoorna,
Kaduval stop
Perumbavoor, Ernakulam
Mobile, [protected],
I have purchased a whirl pool washing machine model no. 9855, Sl. no INB[protected]SPLASH) dated on21st August 2007.
The first complaint was launched on 28/11/2008 and the action taken was PCB Replaced, by the engineere.
The second complaint was effected on 13/03/2009, The service engineer came and replaced the inlet valve,
The 3rd complaint was launched on 23/04/2009. The engineer came to my home and
Asked to bring the machine to their service centre according to that
I have send the same to the serice centre on my cost. (up and down)
The 4th complaint was launched on 3rd week of October 2009, The engineer came said that PCB has to be change, it will cost Rs.3000/-He has replaced the same and charged Rs. 3000/- M/s Jayem asscociates vallom, perumbavoor. Ernakulam
The body is rusted, now.
In the short period of 2 years time (warrenty period) 4 times complaints are repeated. We are a microfamily.( Only 3members) If we give our dresses in a laundry, there will not be the need of this much expenses.
In this short period most of the spare parts are replaced except motor.
Also I have paid huge money and mental agony because of the machine.
Hence I request you to kindly refund the money and replace the cabinet on free of cost.
From
Manu. B,
S/o Banu Vikraman Nair,
Kaippully parambath House,
Opp. Hotel annapoorna,
Kaduval stop
Perumbavoor, Ernakulam
Mobile, [protected],
Dear Whirlpool,
Please let us know the market price of splash PCB used in Whirlpool fully automatic washing machine
with regards
suresh
Please let us know the market price of splash PCB used in Whirlpool fully automatic washing machine
with regards
suresh
There are many complaints on various websites about customers being taken for a ride by the service personnel of Whirlpool. On dead machines, usual observation is that the service person will say- PCB is burnt! This they may do even without opening the machine. Mostly they charge in the range of Rs. 3000 to 3500. Mostly they also offer a bargain of Rs. 500 if we return the faulty PCB to them. Now my bitter experience is I spent such money twice. Now I know that you can save this expenditure, if you are little tech savvy and careful (you will need only one Philips screwdriver). Actually the machines are very good and there is a safety fuse inside the top cover which usually blows and the machine is protected. The fuse may blow because of overload on account of some buttons, hooks, coins, metal parts from our cloths getting stuck around the rotor. For F65 washing machine (should be similar on other models also), disconnect the power supply cord, remove the water inlet pipe, open the hood from the back side (2 screws). Lift the hood by pulling towards front. Recline the hood against a wall standing vertical. On the bottom right hand side, you will notice small white coloured cap. Open it by turning counterclockwise. Inside is a fuse that might have blown away. Replace the fuse of same rating and close the machine in exactly reverse way. It should work, mostly.
If you can not do any of these things, just monitor the repair person closely while he is working and ask him to show you the fuse. Most likely the fuse is blown. If you are not vigilant, you may be stripped of Rs. 3500/- when the actual fuse costs Rs. 10/-.
If you can not do any of these things, just monitor the repair person closely while he is working and ask him to show you the fuse. Most likely the fuse is blown. If you are not vigilant, you may be stripped of Rs. 3500/- when the actual fuse costs Rs. 10/-.
I own a whirlpool splash washing machine... It is frequently showing various complaints. Firstly motor for draining water gone. I got it replaced for about Rs 1000/- including service charge. Then the board gone two times even though i use a stabilizer for washing machine. I spent Rs 7500/- for that. What shall i do for preventing such board complaint. We have a reliable power supply and we are not overloading the product.I surfed through the some blogs and found the same complaint for this model.
Please tell me a solution for this problem I don't want to replace another board. I will replace with some other brand machine..
Thanks in advance for your valuable advice.
Arun Murali
Muraleemandiram
Aickarakonam
Kakkodu P O
Punalur
PIN 691305
Ph [protected]
Please tell me a solution for this problem I don't want to replace another board. I will replace with some other brand machine..
Thanks in advance for your valuable advice.
Arun Murali
Muraleemandiram
Aickarakonam
Kakkodu P O
Punalur
PIN 691305
Ph [protected]
Hi,
I own a whirlpool splash washing machine since 23-Aug-2010. On 14-Dec-2012(just within 4 months of expiry of warranty) it had the PCB burnt. Need to mention, the service engineer came the very same day and replaced the PCB. I lost Rs. 3200 for part and service. The is no voltage fluctuation in my area and is evident from the reports from my fellow customers that it is the manufacturing/design defect of whirlpool that caused the fault.
I have used TVS-whirlpool fully automatic washing machine for more than 15 years and only once we had to replace the PCB, that too after 12 years of ownership. That was the confidence I had in buying whirlpool model.
Since PCB fault happened within a very short period and is a common issue, I am forced to advocate against whirlpool washing machine. Kindly rise up to the occasion and refund the money to keep up the goodwill of your company, or else you may soon find it along the cheap brands in the country.
Nithin
nithin.[protected]@gmail.com
I own a whirlpool splash washing machine since 23-Aug-2010. On 14-Dec-2012(just within 4 months of expiry of warranty) it had the PCB burnt. Need to mention, the service engineer came the very same day and replaced the PCB. I lost Rs. 3200 for part and service. The is no voltage fluctuation in my area and is evident from the reports from my fellow customers that it is the manufacturing/design defect of whirlpool that caused the fault.
I have used TVS-whirlpool fully automatic washing machine for more than 15 years and only once we had to replace the PCB, that too after 12 years of ownership. That was the confidence I had in buying whirlpool model.
Since PCB fault happened within a very short period and is a common issue, I am forced to advocate against whirlpool washing machine. Kindly rise up to the occasion and refund the money to keep up the goodwill of your company, or else you may soon find it along the cheap brands in the country.
Nithin
nithin.[protected]@gmail.com
Whirlpool fully automatic washing machine is really a very poor product- even after using a stabilizer with in three years the puc board was replaced three times.I will never purchase a whirlpool product again and will never recommend.the board cost was Rs.3500 .really pathetic & costly
Premnath c Nair
[protected]@gmail.com
Premnath c Nair
[protected]@gmail.com
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T.V.S Whirlpool — machine not working past three weeks
Resp Sir : we have been complaining for repairing our machine, but they are upto some excuse saying that the board not available and they wil contact us as soon as they get the board but we have not yet rec any cal frm them and wen we went to the off for the complain they are like do wat ever you can do we wil not come for repairing now tel us wat we are suppose to do