[Resolved]  Whirlpool Washing Machine — Free 6kg Detergent washing powder on purchase of washing machine but not delivered yet.

Respected sir/ Madam,

We have purchased Whirlpool washing machine Model: White Magic PRO XL 800H on 10/10/2009 from Sony Mony Electronics show room in Parle west. There was an offer of free 6kg Surf detergent on purchase of the washing machine which was suppose to deliver with the machine.

However it’s been 2 months from the purchase of the machine we have not received any response from the dealer even we have chased them on number of occasions they keep on giving false promises that it would be delivered to us as soon as possible. When spoken to branch manager he mentioned they are facing problem from the Whirl pool company and every time dealer promises to get back on it but on instances what so ever we have received call from Sony Mony with regards to our complaints.

Kindly take our complaint with regards to the dealer Sony Mony Electronics LTD, with no proper response and neglect of customer repeated complaints. Every time it was false promise given to us, failing to keep their words. Looking forward for your help and advice.

Kind regards,
Ramesh T Vikam