[Resolved]  Whirlpool Washing Machine — Don't buy whirlpool, pathetic service

Hi,

I would like to share my experience regarding Whirlpool service. Its the worst any company can provide. I had lodged a complaint with their customer care about noise and vibration (machine used to get displaced atleast by 1 - 2 feet!). 10days and still no being has attended the call or bothered to inform. I have till date followed it up 7 times with the customer care centre(this is the only face they have for service, no local service centre contact details are available anywhere). The customer care executives promptly utter what has been taught to them and add another counter to the already registed call. They commit that some of their "SENIORS" will communicate back but that commitment is never fulfilled. I can name few of the customer care executives and their seniors but it will be of no use as it is not their fault. They are victims of a bigger corporate policies and strategies.

I think companies like Whirlpool have come out with a definite strategy for our country. Dump it, forget it. They dont have any concept like after sales service. Its time for us to rethink about buying products from such cheap rated companies. Its better we stick on to Indian companies. Yes, even stop buying products from our own companies who have JV with such ethic less capitalist American companies.

My strong suggestion is dont go for any Whirlpool products.

Naveen
Complaint ID : BG[protected] booked on 24th September 2008