Whirlpool Washing Machine — Poor Quality / Pathetic Service

venkat61

from Chennai, Tamil Nadu

Address:

Tamil Nadu

Dear Sir,

My Whirlpool washing ever since it was delievered had been giving frequent problems and failing repeatedly. After much discussions, the Whirlpool managers agreed to replace the Washing machine and tool my original bills. After that there was no trace and my repeated calls only resulted in promise. Now when i rasied a compained, i am told i have to pay Rs 4000.0 to replace a faulty board because it is out of warranty.

This is the most painful thing a consumer can experience from both side a poor qaulity product and a even worse customer service and after putting up with repeated failures, i am told to cough up even more money.

I would like this to be taken up and the company be directed to replace the machine without delay

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Roli Pandey

from Nanpara, Uttar Pradesh

Whirlpool- Washing Machine — poor machine quality and poor service

To
The Vice President Consumer service
Whirlpool Consumer Care

Dear Sir,

I have purchased Washing Machine White Magic Splash (description of which is given below) from E-Zone Lucknow.Now I am in Faizabad.It not been an year, all the plastic parts are wearing & tearing and worn out. How sensitive is it. It has been 3-4 months, in spite of repeated phone calls to Whirlpool customer service dept. no action has been taken so far.

I can’t stand this Washing machine anymore. I want the replacement or money back. Please do the needful as soon as possible otherwise I have to take strict action against your company.

I am sending copy of this mail to consumer forum as well.

Thanking you,

Roli Pandey
K.M.Sugar Mills Ltd,
Motinagar, Faizabad –U.P.
M.No-[protected], [protected]

Details of Washing Machine
Machine Name- White Magic Splash
Serial No. – 1NB08080219
Model No. – 9855
Date of Purchase – 8/5/2008
Dealers Name- E-Zone Luck now.
Permanent Address – 13/541, Indira Nagar, Lucknow. U.P.