[Resolved] Whirlpool Washing Machine Sensational Elite — Poor quality -poor service | |
Sir, I have purchased a Whirlpool washing machine model sensational Elite Sl.No.INBO71602405 on 21.05.07. There have been frequent problems with the machine and almost all the service personnel visited our house frequently. I am not able to have the list of visits and the nature of complaints as they are giving any call sheet or copy of the details of fault attended on each visit. In the present context, I have booked a complaint on 14.10.2008 that my washing machine is not working thro call centre. The docket number is 14684.For want of a spare part my washing machine has not been attended till date. Imagine the problem of not having a washing machine for 10 days that too in the rainy season. There is no sensation of Elite in having the whirlpool washing machine. The machine supplied to me is a scrap for which I am suffering. When I discuss with my friends regarding washing machine I say with folded hands not to go in for the Whirlpool Brand but to go in for either IFB or Siemens. I am (not) expecting the miracle of replacement of the machine (which I genuinely deserve), but only timely service because sins once committed cannot be absolved. With regards, S.Rajagopal. (Mob. no [protected]) Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 3 Comments | |
Comments
There is a problem with the whirlpool washing machine as well as with services.
Machine is not getting rotate and we trying to reach distributors but nobody is responding properly.Kindly send service people as early as possible.
Contact No : [protected].
Machine is not getting rotate and we trying to reach distributors but nobody is responding properly.Kindly send service people as early as possible.
Contact No : [protected].
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H.No 113/8 Model Town, Gurgaon, Haryana, India - 122001
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I bought my machine WM-A0716 on 18th july 2006. The machine started running slow in july 2008. I called siemens service centre @[protected]. They said they would come and nobody turned up.I waited for a month.During first week of september 08, icalled them back, even then no one came, every week i kept on calling, they would say yes we will send service person, thats all. On 27 sep 08, i talkled to chennai manger Mr.Ramesh and he send me service on that day.The service person diagnosed shaft problem in machine and gave me bill for 3500/-INR. I called Mr.Ramesh and wanted explanantion for the same.He agreed his fault for not having send service person in time nad said he would repair my machine under waarranty. Thereafter no one cme to pick the machine at all. There are on ly 2-3 girls in the call centre.The moment i tell my name the girls seemed to give some irresponsible answer for not picking the machine. On 6th of october, again after so much of complaining, they picked up the machine from home. And now its 3rd of november and i dont know what they re doing with my machine.Till this date no body has called me from siemens regarding it.I call them every week to find the status. The manger said, on fixing the shaft they had leakage nd then misalingment. He agrees its his technician's problem. BUt every time the answer is "machine should be ready by nexrt week".I called Mumbai call centre, they said Mr.Mahesh would call me, he also dint cll me.Chennai office is shiftd and i dont know their new address.The machine costed 24000/-INR(approx). Please give me some authority's contact who would ansmwer me.
This is not a rare incidence..If you visit http://www.compareindia.com/complaint-box/ there are mnay such complaints on Siemens there. Please raise it to concerned authority. If not stop selling your machine in India.
The people i contacted regarding the problem
Siemens service centre chennai . Ms revathy :91-[protected]
Siemens service centre chennai Mr Ramesh :91-[protected]
Siemens service centre Mumbai[protected]
Mr.Mahesh was to call me back, nobody did.
Hope my voice reaches proper channel.