This is to inform you that I, Mr. Tilak Chakroborty had taken wishnet broadband connection from my local cable operator. wishnet broadband is provided by the company
Wish Net Private Limited,
86, Golaghata Road,
Jamuna Apartment, Ground Floor,
Kolkata - 700 048,
West Bengal, India
In their website they showed their Tariffs/Schemes. Based upon the information provided by the company in their website & my personal experience of using Wishnet Broadband in one of my Known persons office i applied for the connection. The cable operator provided me with a 256 Kbps connection which according to the company costs Rs.345 per month but the operator is charging me Rs.550 per month which is the cost of a 512Kbps Connection. When asked upon the matter the operator said that the extra charges are LMC i.e. Line Maintanance Charges. Since they donot have much customers out here they have to impose a heavy LMC upon us. The company never revealed any such charges. I told the operator that, in Moulali Area the service providers are taking the exact charges mentioned in the company's tariff but they paid no heed to the point and told me that if I had a problem regarding the charges they would be more than happy to discontinue my Internet service but wouldnot refund the charges paid (Rs.1500) while installation. When i told them of complaining to consumer complaint cell & TRAI they said, 'We are out of their reach. Try it out.'
I contacted the company on their Customer complain no. and complained about the problem but they replied that they could do nothing about it since charges are dependant upon the operators since they take care of the company's marketing.
I asked them for the phone no. of their Nodal officer which they refused to provide, I also requested them for the Phone no. of the authorised person who i can speak to for which they promptly replied, 'We dont have time for these sort of complains, pls sort it out with the operator.'
Sir/Madam, I feel cheated, humiliated & helpless. I dont have a problem paying Rs.550 provided i get the bandwith the company entitles me to get. pls help me regarding the matter & take strict action against the people concerned.
231 Ashokgarh, 1st floor