[Resolved] Woodland — Manufacturing Defect | |||
Dear Sir/Mam, Please see below my email which I have been writting to Woodland regarding to replace a pair of shoe which had manufacturing defect. But, they don seem to pay any attention to my complaint. They didn't give any response to me email except contacting concerned store. Well, after having kept patience when I visited concerned store they handed over same pair to me saying we can't do anything to it. Upon further inquiry, they said better you go to conumer court but we can't help you anymore.I bought the shoe on 4th July and just wore twice and my shoe is under gaurantee but they denied to help. They just took down the complaint but didnt do anything. When I had given calls to their so called customer care they didnt address my querry, It is benevolently requested to look into this matter of great concern. Otherwise, these manufacturers will keep playing with innocent customers like this. I am one of their loyal customer attached are the bills of this year purchase. I am wonderuing how they would be treating customers who are not their regular purchasers. Please help since you are my last hope left who can get me justice. Thanks!!! Regards ____________ Gaurav Gupta #[protected] Why don't you answer custoer's queries??? On Mon, Jul 23, 2012 at 5:57 AM, Gaurav Gupta <ggupta.[protected]@gmail.com> wrote: Dear Sir/Mam, The is just to bring in your kind notice the concerned storr has kept mum and not helping me. They are the one who has suggested me to get in touch with you. Thanks On Mon, Jul 23, 2012 at 4:38 AM, Customercare <[protected]@woodlandworldwide.com> wrote: Dear Customer, Thanks for your mail.We really apologies for the inconvenience caused you.This is to inform you that we have deep concern on your complaint.Necessary action will be taken on your complaint. We would request you to be in touch with concern store for further assistance. Yours Sincerely Customer Care Woodland Lets Make Ecolution Possible http://www.facebook.com/woodlandadventure -------Original Message------- From: Gaurav Gupta Date:[protected]:27:28 To: [protected]@woodlandworldwide.com Subject: Fwd: Regarding Shoes. I NEED AN ANSWER TO MY QUERIES. You had pomises some-one from concerned store would give me a call before saturday 21st July 2012 but non-one contacted me. Tell is it how you deal with your loyal customers??? The worst customer care I have ever contacted in my life [protected] Forwarded message[protected] From: Gaurav Gupta <ggupta.[protected]@gmail.com> Date: Sat, Jul 21, 2012 at 6:56 AM Subject: Fwd: Regarding Shoes. To: [protected]@woodlandworldwide.com Why are you not responding to my emails???............Is it how you deal with your loyal customers? I need an answer to below ASAP [protected] Forwarded message[protected] From: Gaurav Gupta <ggupta.[protected]@gmail.com> Date: Fri, Jul 20, 2012 at 9:15 AM Subject: Re: Regarding Shoes. To: Customercare <[protected]@woodlandworldwide.com> I hope your re-expert would have checked the product by now. Whateever is the case though, I can't accept the similar peace which has manufacturing defect. It's better you replace it with a new one. For your knowledge I want similar pair no exchange or no refund I am claiming. Lemme know when you can do it. Thanks On Thu, Jul 19, 2012 at 5:37 AM, Customercare <[protected]@woodlandworldwide.com> wrote: Dear Customer, Thanks for your reply.We are re-calling your product for re-expert opinion so we would request you to be in touch with customer care department for further assistance. Yours Sincerely Customer Care Woodland Lets Make Ecolution Possible http://www.facebook.com/woodlandadventure -------Original Message------- From: Gaurav Gupta Date:[protected]:50:44 To: Customercare Subject: Re: Regarding Shoes. Make sure you give a solution to my problem rather than being innocent to it; despite knowing everything. Otherwise, I'II hvae to raise this issue to court of law. Thanks On Thu, Jul 19, 2012 at 5:12 AM, Gaurav Gupta <ggupta.[protected]@gmail.com> wrote: Oh god...did you bother to read customer's email prior reverting to me? The concerned store is not assisting me in this matter. I need your intervention. Please expedite On Thu, Jul 19, 2012 at 3:54 AM, Customercare <[protected]@woodlandworldwide.com> wrote: Dear Customer, Thanks for your mail.We apologies for the inconvenience. We will request you to get in touch with the concerned store for further assistance. Yours Sincerely Customer Care Woodland Lets Make Ecolution Possible http://www.facebook.com/woodlandadventure -------Original Message------- From: Gaurav Gupta Date:[protected]:59:17 To: Customercare Subject: Re: Regarding Shoes. Also, I am very sad to know this is how you treat your loyal customers. I have no words On Wed, Jul 18, 2012 at 8:57 AM, Gaurav Gupta <ggupta.[protected]@gmail.com> wrote: One more thing, I am contacting you only after contacting concerned woodland store.They are talking about getting my shoe repaired. My question is why would I get a shoe repaired which lost it's shape in just two days of wearing. It was a manufacturing defect and you must replace it with a new one. Having read my email you got the whole idea about what I mean to convey but I can't interpret your below reply to my email. Your apology won't work out I need justice to my INR 1955/- which I have spent. Don't give out innocent reaction to my problem. It's better you give a solution to it. I wish you'II do the justice to me by replacing your faulty peace with a new one. Thanks On Wed, Jul 18, 2012 at 8:45 AM, Gaurav Gupta <ggupta.[protected]@gmail.com> wrote: So, are they replacing my shoe with new one? Please suggest On Wed, Jul 18, 2012 at 4:00 AM, Customercare <[protected]@woodlandworldwide.com> wrote: Dear Customer, Thanks for your mail.We apologies for the inconvenience. We will request you to get in touch with the concerned store for further assistance. Yours Sincerely Customer Care Woodland Lets Make Ecolution Possible http://www.facebook.com/woodlandadventure -------Original Message------- From: Gaurav Gupta Date:[protected]:18:45 To: [protected]@woodlandworldwide.com; [protected]@woodlandworldwide.com Subject: Regarding Shoes. Hello Sir/Mam, Hope this email finds you well! I enjoy making bulk purchase from woodland throughout the years from ages now. The most trustworthy brand I can ever see. Every year I make a purchase of 30-35K or above and also, I promote estemeed Woodland to those who don't use it. Well, on 4th of July 2012 around 8pm I bought one Woodland shoe for INR 1955/- only. To my bad dismay, the product lost it's shape on the very second occassion of wearing only. However, I made a complaint against it to Rajouri Garden store and they happily accepted my complaint to repair the same peace. But my question is why are they getting this faulty peace repaired rather than replacing it with new one since I just wore that peace twice and defect came out. I would have not claimed a replacement had I used that peace for 5-6months. Attached is my complaint letter and bills since my purchases since Jan 2012. The list of bills could be much higher unfortunately I have lost saveral due to shifting to a new accomodation. Also, I am not attaching bills of my precedeeing years purchases, It is benevolently requested to pay some attention towards to the customers who are loyal to you. Otherwise, loyal people will start loosing interest towards. Looking for a fruitful response from your end. Thanks!!! -- Regards ____________ Gaurav Gupta #[protected] -- Regards ____________ Gaurav Gupta #[protected] -- Regards ____________ Gaurav Gupta #[protected] -- Regards ____________ Gaurav Gupta #[protected] FREE Animations for your email - by IncrediMail Click Here! ► -- Regards ____________ Gaurav Gupta #[protected] -- Regards ____________ Gaurav Gupta #[protected] FREE Animations for your email - by IncrediMail Click Here! ► -- Regards ____________ Gaurav Gupta #[protected] -- Regards ____________ Gaurav Gupta #[protected] -- Regards ____________ Gaurav Gupta #[protected] -- Regards ____________ Gaurav Gupta #[protected] -- Regards ____________ Gaurav Gupta #[protected] -- Regards ____________ Gaurav Gupta #[protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 6 Comments | |||
Comments
i purchased a pair of sandle from woodland showroom, they were not comfortable, i told my problem to woodland people in jalandhar they got it repaired, after that sandle pair was even more uncomfortable. then they said that they are sending the pair to delhi headoffice and you could buy something else instead of this pair after 15 days and now after almost a month they are saying that nothing can be done and you have take back the same pair of sandles. thats not a professional approach, i hope you can do somthing in this regard. [protected] is my mobile number ( article number gs 4047, camal 43 )
On 06/12/2010 I had purchase a new Shoes,along with Green spray police n a daily cleaner brush,after 2 week from the date of purchase i had found the front part(black leather)had got shiney n faade,emidatley i reported to people at show room,i hv got to knw tht it due to my mistake n as i would hiten shoes with any object...........so tht day i got back,den after 4 days i found the same thing in booth of the pair...........den soon i reported at woodland show room n den manager replyed me tht it ws due to applying another chemical on the both pair........den i leaved all the item at shop with CMN-O7039,al d item costed me Rs 4k buks,now wat to do.....i dont knw ,please reply me with d solution.
Sir, I had purchase a woodland shoe pair of 8 number, on dated 25/11/2012 wide receipt number 10565 model number RIG 777A ASSR (FOOTWEAR LEATHER) from Woodland Store - M/s Aero Club, G-50/1, Abul fazal Enclave-II, Kalindi Kunj Market Jasola, New Delhi. After use around for 10-15 days I observed, it is very tight (I had talk about it store manager he say it will have loose after some time, but not) so I given it to repair/expand wide repair ID 575 and I found the same on 23/01/2013 but the shoes is even now tight. I again 2nd time go to woodland store on 25/01/2013 to expand and now ID number is 621 and I found it on dated 10/02/2013 but the shoes is even now tight. finally, I observe that the left side foot shoe is of 7 number. I had measured from bottom to bottom and found it is really small then right side. due to this in my left leg have pain, I can not get into my leg for long time. this is mistake from woodland sight. I again go 3rd time for change/replace it but no response. So, please replace it as soon as possible and instruct / order to mentioned store manager for the same.
Mobile No. [protected]
Woodland the worst shoe brand I had ever seen. I have purchased Woodland shoe model-M[protected] on 31/01/15 from Patna central mall. But only 3 month passed my right leg shoe got discoloured. I went to the central mall Patna from where I had purchased it but there they have taken no response from me.. They told me that it's a manufacturing defect we can't do anything... So plz if anyone can help me regarding to my problem then plz help... I don't know what to do
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M/s GEMINI, C-19 Desai Building, Manpada Road, Dombivali (East), Thane-421201 against cash memo no.7440 for Rs.2595.After a month passed sole coming out from left shoe & requested to the shop -keeper regarding replacement of shoe. But he refused to replace and said once sold the item it can be repaired only for manufacturing defects within the guarantee period for 60 days not to be replaced. After repasting I used for almost 20/25 days, again found the same problem.
Where as you are saying “Woodland is quality every where.The soles, laces, lather, insoles, stiching, everything is done under strict quality conditions” then why these things are happening. And I am paying more than other reputed companies and facing the same problem twice from you, it will loose customers” TRUST “on you & “Reputation” of the company.
Please help me
Regards
Sharad Bhogle
7/Jay Bholenath CHS
Behind Parag Bunglow,
Nandivali Road,
Dombivali (east)
Thane-421201