[Resolved]  Woodland Store — Deplorable Customer Service

I Royston Araujo, am currently am doing my MBA. I am forced to write this mail to bring to your kind attention the deplorable customer service that I experienced at one of your Woodland Stores located at Spencers Plaza, Chennai.

Well what I am learning in the textbooks that well known brands like Woodland are known for their customer pampering skills, was proved totally wrong in this instance.

On 3rd September, I had gone to the Woodland Store Located in Spencers Plaza at around 8.45 pm. First of all the Air conditioning unit were already switched off and it was so hot in the store that I could see the customers sweating trying to choose their choice of shoes. What was even more deplorable was the attitude of the salesperson.

I had liked one pair and asked the salesperson to show me my correct size of that pair. After checking the salesperson told me that they did not have the size of the pair I wanted. Since I had really liked that pair I asked the salesperson to call up the Woodland stores at Cathedral road and inquire if they had the particular size. After refusing to do so on the first instant, the salesperson on my persistence agreed to call up the Woodland Stores at Cathedral Road, Chennai and inquire. The salesperson after speaking on the telephone told me very coldly that the other woodland stores also did not have that size and added that the company had stopped making that particular model of the shoe. Annoyed I walked out of the store.

Since the Woodland Store on Cathedral Road was on my way home, I decided to just go and inquire about that model. What I really appreciate is that the ambience and the store personnel at this outlet were excellent. I inquired about that particular model of shoe and if thy had my size. The store personnel immediately came with my size of the model i wanted and I was a happy customer. On asking the manager of the store If he had got a call from the Woodland Store in Spencers store inquiring about the size of the model i wanted, he replied saying he had not got any such call.

Now my humble question to you Sir, is Who did the salesperson from the Woodland stores at Spencers Plaza actually call up? Why did he wrongly inform me that the Woodland Store on Cathedral road did not have that model?

I have always been a customer of Woodland Shoes for the past many years, but this incident has made me loose my confidence in your brand. I have also spoken to my friends about this incident. We all feel that such incidents should be avoided at any cost.


Royston Araujo