[Resolved] Airtel Postpaid Bill — WRONG CHARGED BILL But they are not ready to settle the same | |
I was using mobile office for 99 rs GPRS pack in which initial 50MB is free than the charges was 20paisa per 50KB. But i was charged 441.60 rs(For the period of 27feb to 25 MARCH) for the same but i have used only 26 MB. Then i went to Customer care office and told them same then they said that was charged wrong due to some system fault your account is not updated for mobile office so you had been charged as per AIRTEL INTERNET (30 Paisa per 20 KB). So i got a call from airtel customer support and he said that his system is right and they will not refund any money for the same. In between i mailed to airtel customer care many time but no meaning. They always said that there system is right but there customer care office executive always said that was a system fault because they manually inspected my mobile setting for GPRS uses and found i was using Mobile office on my no. And i am going to attached the copy of conversation between me and airtel customer care. Dear Sir, I want to know that what is meaning of 99 rs internet access pack so please clarify that i had avail the 99 rs PACK than why i was charged for 30paise per 20 KB? - Hide quoted text - On 4/9/09, Amit Manihar <mani.[protected]@gmail.com> wrote: > Dear Sir, > I want to know that what is meaning of 99 rs internet access pack so > please clarify that i had avail the 99 rs PACK than why i was charged > for 30paise per 20 KB? > > On 4/9/09, [protected]@airtelindia.com <[protected]@airtelindia.com> wrote: >> Dear Mr. Manihar, >> >> >> >> Thank you for contacting Airtel. >> >> >> >> As per your previous interaction, you had expressed concern over the GPRS >> usage towards the bill dated 27/03/09 for your Airtel mobile number >> [protected]. >> >> >> >> We understand your concern and will work towards resolving the same. >> >> >> >> The Airtel Live service has already been activated in your account with >> effect from 03/11/08 and there is no monthly rental towards the same. >> However browsing Airtel Live is free and download charges are applicable >> as >> per content. >> >> >> >> Airtel has introduced Internet access through Airtel Live portal and you >> will be charged 30p per 20 KB (Kilobyte) for browsing. Kindly be informed >> that you can access the entire WWW outside of Airtel Live using enhanced >> Goggle search option using Airtel Live settings. >> >> >> >> There will be no change in standard charges applicable to access Internet >> on >> the phone using Net on Phone or Mobile Office services. >> >> >> >> We have verified your bill dated 27/03/09 and have found no overcharge on >> the usage towards WAP Airtel Live service. You have been charged >> Rs.441.60/- >> as per the usage towards WAP Airtel Live service and the same is >> reflecting >> in the bill. >> >> >> >> For further assistance, mail us at [protected]@airtelindia.com >> >> >> >> We value your association with Airtel. >> >> >> >> Warm Regards, >> >> nithya Thirunavukkarasu >> Customer Care Executive >> Bharti Airtel Limited >> >> Have feedback to share about your e-mail interaction with us? >> Please visit http://www.airtel.in >> >> Dial *121# (toll free) from your mobile and get instant information for >> your >> Prepaid or Postpaid Account on your Mobile Screen. >> >>[protected]Original Message[protected] >> From: mani.[protected]@gmail.com >> To: [protected]@airtelindia.com >> Cc: >> Sent: 08/04/2009 23:52:02 >> Subject: Re: RESOLVE THE PROBLEM FACED [|BAL|[protected]|[protected]|] >> >> META charset= ISO-8859-1 BR >> Dear sir >> I haven t understand that i had used only about 26MB for downloading and >> surfing but i got about 37MB free usage but i was charged for it so i >> want >> to understand that how it is possible that i used only 26MB out of 38 MB >> and >> i was charged for that free usage >> So please explain the rules of charges regarding the GPRS plan 99 -. >> >> Thanking you >> >> On 4 8 09 [protected]@airtelindia.com [protected]@airtelindia.com wrote: >> Dear Mr. Manihar >> >> >> >> Thank you for contacting Airtel. >> >> >> >> As per your previous interactions you have expressed concern over >> charges towards GPRS for your Airtel number [protected]. >> >> >> >> We understand your concern and will work towards resolving the same. >> >> >> >> We would like to inform you that as per your GPRS plan 50 MB would be >> free every month and thereafter you will be charged Rs. 0. 20 - per 50 >> KB for surfing and downloading. >> >> >> >> You can surf Internet on your mobile using Mobile Office service and >> access any site on your handset and connect it to your Laptop PC. >> There are no charges for surfing however downloading is chargeable from >> chargeable sites. >> >> >> >> We would like to assure you that we have verified your bill dated >> 27 03 09 and have found no overcharge on download made from your >> mobile. There has been a usage from your mobile due to which we have >> been able to furnish you with the details along with the time o[censored]sage in >> your above mentioned bills. >> >> >> >> We assure you that the billing system we use is state-of-the-art and >> one of the best in the world. Nevertheless we did examine your records >> for any possible flaws and found none whatsoever. >> >> >> >> Alternatively you can also logon to our website www.airtel.in to view >> the last four invoices with Itemized statement at free of cost after >> two days from the bill generation date. You can find the below steps >> to view your bill details: >> >> >> >> 1. Logon to our website www.airtel.in >> >> 2. Please login with the username and the password and you would be >> able to view your Mobile account details. >> >> 3. Click on Bill Guide option >> >> 4. Select the invoice period to view the details and click on Bill >> details >> >> 5. Click on Itemized Call Statement to view the itemized call details. >> >> >> >> For further assistance mail us at [protected]@airtelindia.com >> >> >> >> We value your association with Airtel. >> >> >> >> Warm Regards >> >> VASANTH Nagarajan >> Customer Care Executive >> Bharti Airtel Limited >> >> Have feedback to share about your e-mail interaction with us >> Please visit http: www.airtel.in >> >> Dial 121# (toll free) from your mobile and get instant information >> for your Prepaid or Postpaid Account on your Mobile Screen. >> >>[protected]Original Message[protected] >> From: mani.[protected]@gmail.com >> To: [protected]@airtelindia.com >> Cc: >> Sent:[protected]:02:29 >> Subject: Re: RESOLVE THE PROBLEM FACED [ BAL [protected] [protected] ] >> >> META charset= ISO-8859-1 BR >> Dear Kamesh >> I want explanation regarding 452.60rs. as charges of GPRS for the last >> month. >> >> On 4 8 09 [protected]@airtelindia.com [protected]@airtelindia.com wrote: >> Dear Mr. Manihar >> >> >> >> Thank you for contacting Airtel. >> >> >> >> With reference to your previous interactions you had expressed concern >> over incorrect charges for Mobile Office at Rs.99 - in your bill dated >> 27 03 09 for your Airtel number [protected]. >> >> >> >> We understand your concern and will work towards resolving the same. >> >> >> >> ...Rest of the message is truncated. >> >> This e-mail and any files transmitted with it are for the sole use of the >> intended recipient(s) and may contain confidential and privileged >> information. If you are not the intended recipient, please contact the >> sender by reply e-mail and destroy all copies and the original message. >> Any >> unauthorized review, use, disclosure, dissemination, forwarding, printing >> or >> copying of this email or any action taken in reliance on this e-mail is >> strictly prohibited and may be unlawful. The recipient acknowledges that >> Bharti Airtel Limited or its subsidiaries and associated >> companies(collectively "Bharti Airtel Limited"), are unable to exercise >> control or ensure or guarantee the integrity of/overthe contents of the >> information contained in e-mail transmissions and further acknowledges >> that >> any views expressed in this message are those of the individual sender >> and >> no binding nature of the message shall be implied or assumed unless the >> sender does so expressly with due authority of Bharti Airtel Limited. >> Before >> opening any attachments please check them for viruses and defects. > > > -- > -- > Have a nice day. > > With Regards: - > AMIT Kr. MANIHAR, > CCC-TBG, > TRIVENI ENGG.&IND.LTD., > NOIDA > > Ph.-+91-[protected], +91-[protected] > -- -- Have a nice day. With Regards: - AMIT Kr. MANIHAR, CCC-TBG, TRIVENI ENGG.&IND.LTD., NOIDA Ph.-+91-[protected], +91-[protected] Then in next month i was charged again as 30paisa per 20 KB. so i want to know that for how much time they will cherged me wrongly. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 37 Comments | |
Comments
AirTel — Charging wrong charges in Bill
I have taken Post paid mobile connection with Airtel before 7 months 299 monthly Postpaid scheme and deposits of Rs.500/ to Bharti Airtel.First five months, my bill has come upto 400 to 500/-
Maximum is 525/- at one time. But suddenly next month my bill has come 1225/- I have not such use. I have very limited local use.
But Airtel has charge me for other charges than call charges which I have not done. But negligence and mistake of Airtel system, they people debited wrong bill in my account. As per my belief, my bill was not come beyond Rs.500/- My deposits with Airtel is Rs.500/- So they can compensate my latest geneuine bill from this deposits also. So I don't have to give him anything now.
But they harrash me for paying Wrong bill which I have not done. firt phone me on my resident many times. Now they send Legal Notice to me twice. They reqd their SIM Card back which I have return back to it Kandivali office. But they refuse to take it. I have thrown itin their dropbox with letter which they refuse to take.
Please give me justice and close this harrashment.
Airtel GPRS — gprs service migration to 30paise on 50 kb
sir,i am subhash chandra uikey regular user of the GPRS service on the cell fone.
i ususally use the plan of Rs.10 a day for my internet usage.
before some day s
WHEN I STOPPED THE SERVICE MY TYPING MOD TO 52818 THE GPRS SERVICE AUTOMATICALLY MIGRATED TO 30 paise AND FOR APPROX I WAS CHARGED DAILY FOR APPROX Rs 1.20 A DAY FOR REGULAR 35 DAYS NOBODY FROM YOUR CUSTOMER CARE (EXCEPT SOME SUNEET) GAVE ME THE RIGHT ANSWER.
I WANT THE RIGHT ACTION TO BE TAKEN.
Hello,
I have no recd. my bill for the month of may 2009, so pls. send me immdly. for payment...
my cell no. is [protected]
regards
Indra mani chauhan
I have no recd. my bill for the month of may 2009, so pls. send me immdly. for payment...
my cell no. is [protected]
regards
Indra mani chauhan
my mobile no was:-[protected]. ihave got a letter from Bharti Airtel for outstanding dues amount-1412/-
that is wrong.because they have not send me final adjested bill.
For clarification they have given wrong mobile Nos. of Mr. Rashid-[protected] & Mr. Anil Kumar:- [protected]. I make call many times on this Nos. but i got answer this no doesn't Exist.
that is wrong.because they have not send me final adjested bill.
For clarification they have given wrong mobile Nos. of Mr. Rashid-[protected] & Mr. Anil Kumar:- [protected]. I make call many times on this Nos. but i got answer this no doesn't Exist.
bougth a add on number[[protected], cooperate connection] to the exsiting number[[protected]], from ur repersentitive and requested him migrate individual[present complite set document]to cooperate to enjoy comfort of CUG.end of month bill is 2000rs,
its was height carelessness, unprofession,
its was height carelessness, unprofession,
bougth a add on number[[protected], cooperate connection] to the exsiting number[[protected]], from ur repersentitive and requested him migrate individual[present complite set document]to cooperate to enjoy comfort of CUG.end of month bill is 2000rs,
its was height carelessness, unprofession,
its was height carelessness, unprofession,
Respected sir,
I am hardeepsingh residing at Sanjay colony sugar mill panipat using your services since 5 years when my brother gifted me a cell phone with your services. I was fully satisfied with you. I am living right now out of haryana but still i m using your services because i will be at haryana in next month. So i dont want to release you. The problem was that my mobile bill in the month of july, 2009 was due by the date of 14 july 2009. I pay the bill befor the due date may be on 8 july2009. The attendent did't give me the receipt for the paid amount Rs.300/-. He told me that my server is not working and message will be delivered to you. But i did't got the msg and next month he added the amount to my next month bill. I went there in the office at Pink city Panipat but they told me that today concerning person is not here you may come next day. Like this they react 3 times. I talked to customer care they told me ok we will adjust the amount. But no response is there and ultamately they bained my outgoing call. I have advanced rental plan and want to continue your services but i m unsatisfied with your services since 2 months kindly adjust my bill so that i can continue my airtel services but sir two times i will not pay and give stick instruction to official at pink city Panipat..
Thanks
regards
Hardeep singh
I am hardeepsingh residing at Sanjay colony sugar mill panipat using your services since 5 years when my brother gifted me a cell phone with your services. I was fully satisfied with you. I am living right now out of haryana but still i m using your services because i will be at haryana in next month. So i dont want to release you. The problem was that my mobile bill in the month of july, 2009 was due by the date of 14 july 2009. I pay the bill befor the due date may be on 8 july2009. The attendent did't give me the receipt for the paid amount Rs.300/-. He told me that my server is not working and message will be delivered to you. But i did't got the msg and next month he added the amount to my next month bill. I went there in the office at Pink city Panipat but they told me that today concerning person is not here you may come next day. Like this they react 3 times. I talked to customer care they told me ok we will adjust the amount. But no response is there and ultamately they bained my outgoing call. I have advanced rental plan and want to continue your services but i m unsatisfied with your services since 2 months kindly adjust my bill so that i can continue my airtel services but sir two times i will not pay and give stick instruction to official at pink city Panipat..
Thanks
regards
Hardeep singh
The same thing happened with my son.Firstly they they sent him a bogus bill of 3200/-, but when my son resisted and declined to pay, they settled it at 1000/- that too 150 or 200/- Rs. more than the actual bill.
my ph no.91-[protected]. I have registered many complaints but they are not send my bill. I have go many times in your office. pls send my bill on my address. I am very old customer of airtel, you have send other documents but not send my bill.
sumesh shokeen
MLA Matiala Constituency
Chairman Distt. South West (Delhi)
sumesh shokeen
MLA Matiala Constituency
Chairman Distt. South West (Delhi)
SUMESH SHOKEEN — not received my bill on my mailing address
I WANT TO REGISTERED MY COMPLAIN TOWARDS MY NUMBER [protected] REGARDING NON DELIVERY OF BILL AT MY MAILING ADDRESS: SUMESH SHOKEEN M.L.A. A-96, V.P.O. CHHAWLA, NEAR RADHA KRISHANA MANDIR. I COMPLAIN SEVERAL TIMES THROUGH CUSTOMER CARE BUT NO ACTION IS TAKEN, I HOPE THROUGH THIS MAIL YOU WILL TAKE ACTION. airtel is one of the leading pathetic service providers of the country. they hire illiterate people and collection agencies who don't even have the basic manners of communication. they lure you with tempting plans followed by highly inflated bills. their customer care executives don't pay any heed to complaints. you are left with no other option but to pay the bills and owe not to use any of its services in future. beware of such companies my friends!
Hi,
My name is Ankit and i paid my airtel bill for Rs.1500 at 'SKYWEB ENTERPRISES'
for the no. [protected] located at nirankari colony, north campus. As per the person who took the paymet from me entered the incorrect number as my no. is ([protected]) and the amount was ledgered on a different no. which is ([protected]) which is an invalid no. Also i received dozens of calls from 'Airtel' regarding my postpaid bill, i informed them reggarding the same and also spoke to a lady in Airtel Customer Care' Named ( Pooja Parmar) Reporting to ( Nishtha Saxena) her manager, and the same lady informed me that nothing can be done, i asked her to make her floor supervisor or manager talk to me, as usual she denied.
After building the bridges of requests she arranged a callback for me from her supervisor.
And i also spoke to the person who took the payment and he simply replied that he can only check that what can be done, and he ll let me know by the evening, which was quite usual as i was getting the same answer every day.
And today i, e 24/12/09 i received a call from an Airtel ofice from mumbai stating that if i do not pay the bill by today or tommorow they will barr my calls, which will incurr me a big financial loss.
Kindly go through with the complaint and i am eagerly waiting for your reply.
Kind regards,
Ankit
My name is Ankit and i paid my airtel bill for Rs.1500 at 'SKYWEB ENTERPRISES'
for the no. [protected] located at nirankari colony, north campus. As per the person who took the paymet from me entered the incorrect number as my no. is ([protected]) and the amount was ledgered on a different no. which is ([protected]) which is an invalid no. Also i received dozens of calls from 'Airtel' regarding my postpaid bill, i informed them reggarding the same and also spoke to a lady in Airtel Customer Care' Named ( Pooja Parmar) Reporting to ( Nishtha Saxena) her manager, and the same lady informed me that nothing can be done, i asked her to make her floor supervisor or manager talk to me, as usual she denied.
After building the bridges of requests she arranged a callback for me from her supervisor.
And i also spoke to the person who took the payment and he simply replied that he can only check that what can be done, and he ll let me know by the evening, which was quite usual as i was getting the same answer every day.
And today i, e 24/12/09 i received a call from an Airtel ofice from mumbai stating that if i do not pay the bill by today or tommorow they will barr my calls, which will incurr me a big financial loss.
Kindly go through with the complaint and i am eagerly waiting for your reply.
Kind regards,
Ankit
i am not convinced with charges which is charged in december bill. free calls details not available. so, pls send me the details of total calls (-) free calls= charged calls.
thanks
reg
saraswthi.
thanks
reg
saraswthi.
Hi
It seems you may have chosen the wrong plan for your phone and usage pattern
The Rs.10/- per day plan is great if you have a high end mobile and access the internet often directly instead of through a wap conversion tool like google.
If you have a low end phone you should access the internet through google. Google will compress large html files into tiny wml files and display them on your phone. Naturally your usage becomes very small but with limited features of the original site. For such use you should go for the Rs.0.30/50KB plan
Hope that helped.
It seems you may have chosen the wrong plan for your phone and usage pattern
The Rs.10/- per day plan is great if you have a high end mobile and access the internet often directly instead of through a wap conversion tool like google.
If you have a low end phone you should access the internet through google. Google will compress large html files into tiny wml files and display them on your phone. Naturally your usage becomes very small but with limited features of the original site. For such use you should go for the Rs.0.30/50KB plan
Hope that helped.
hi,
worst network in india .. workers wont support properly . u r all money eatters . just close ur network . dont play with us . mind it .
worst network in india .. workers wont support properly . u r all money eatters . just close ur network . dont play with us . mind it .
engg — airtel internet(mobile office)
I have recharged my mobile [protected] with 395/-(Recharge for Mobile OfficeActivation) on 21 jan 2010. I was easily accessing internet, but from 25th jan to till now my main AC balance is being deducted for each time i use mobile office. My mobile is O K. I have been using this service for last three years. Please Resolve this problem now & Call me atanother no. [protected]
My Previous Comp no.s At Airtel Customer Care are:
1)[protected] via E mail
2)[protected] via Call
3)[protected] do
hi this zakaria from moradabad.rehmat nagar gali no 2 moradabad up some time before i got a air tel new connection . first three bill i did pick my bill and paid all bill throgh chek first bill 313 some thing 2nd bill 324 some thing & 3rd bill 482 some thing and this bill is 23000 some thing so now a days i have facing a lots of problem
becouse of your service my credit limit is 3000 so how can expact about this bill paid i cant paid this amount
becouse of your service my credit limit is 3000 so how can expact about this bill paid i cant paid this amount
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Airtel — Wrong billing. Charged for downloading content.
Since October 2007, every month i have been charged an amount in excess of 100 Rs for downloading content from Airtel Live Portal. I do not use Airtel Live and other internet based services through my handset at all and yet i am being charged.On going through the itemised bills of [protected] i find that on almost all occasions downloads took place at same time and very early in the morning. I suspect some one from Airtel is playing mischief through my connection.
Its been 6 months and numerous complaints to 121, visits to Airtel ARC's and a mail to the Nodal Officer, i have not got any satisfactory response from the concerned yet. In fact, the nodal officer has not replied or responded in any way. Is this the service that Airtel offers to its Customers?
AIRTEL SERVICES ARE SIMPLY PATHETIC.. AND AIRTEL EXECUTIVES ARE ABSOLUTELY USELESS..