[Resolved] www.Paytm.com — Deduction of 197 rupees for unsuccessful transaction | |||
I have recharged my [protected] docomo number for rs.197 through this website on[protected], but while transaction the error message shown that payment was rejected by your bank but the same amount is deducted from my axis bank account which I have used for the same transaction while I contacted bank people they said from paytm it is confirmed that the purchase was successful so the amount is deducted but I didn't got any recharge and in paytm website in order status also its showing payment failure. I need my money back.Transaction ID is 5139542 its on[protected], you fraud people deleted the status of that recharge from my account but I have taken a snapshot of the same on that day only I have full proof on you people I its not refunded surely i'll lodge a complaint against you people.You fraud people don't have even customer care number or any contact number as well to contact you people this website is totally fraud. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Today again I have sent complaint with all snap shots attachments to [protected]@paytm.Com as soon as I sent the complaint with in a hour I got a msg to my mobile and e-mail saying that the amount is refunded in my paytm cash and I checked it its there but in future I don't want to use paytm so again I have sent a mail saying to refund it to my bank account but still didn't got any response from them
Reply
Dear Customer,
We are very sorry to read your issue here. Best way to resolve any concern is to send an email to [protected]@paytm.com. We are available 24 hours on all 7 days of the week to resolve your issues.
Remember at Paytm your trust is foremost. Your money is yours unless you have received your recharge. That’s our promise!
Your money has already been refunded to your Paytm Cash balance. You can use this Paytm Cash to pay for your next recharge on Paytm.com.
Please note: If your recharge fails on paytm.com your money gets refunded directly into your Paytm Cash balance. This way you do not need to wait to receive the refund in your bank account. Paytm Cash is your own money which you can use to make payments on paytm.com without requiring you to enter your bank details on paytm.com all over again.
You always have the option to transfer Paytm Cash to your credit card or bank account, just visit the "Order Status" page and click on Initiate Transfer.
To know more about Paytm Cash you may visit http://www.paytm.com/what-is-paytm-cash.html
Should you require any other assistance, please send us a mail at [protected]@paytm.com. You may also refer our online help videos at http://www.paytm.com/faq.htm for more details on our refund process.
Best Regards,
Paytm Customer Care
[protected]@paytm.com
We are very sorry to read your issue here. Best way to resolve any concern is to send an email to [protected]@paytm.com. We are available 24 hours on all 7 days of the week to resolve your issues.
Remember at Paytm your trust is foremost. Your money is yours unless you have received your recharge. That’s our promise!
Your money has already been refunded to your Paytm Cash balance. You can use this Paytm Cash to pay for your next recharge on Paytm.com.
Please note: If your recharge fails on paytm.com your money gets refunded directly into your Paytm Cash balance. This way you do not need to wait to receive the refund in your bank account. Paytm Cash is your own money which you can use to make payments on paytm.com without requiring you to enter your bank details on paytm.com all over again.
You always have the option to transfer Paytm Cash to your credit card or bank account, just visit the "Order Status" page and click on Initiate Transfer.
To know more about Paytm Cash you may visit http://www.paytm.com/what-is-paytm-cash.html
Should you require any other assistance, please send us a mail at [protected]@paytm.com. You may also refer our online help videos at http://www.paytm.com/faq.htm for more details on our refund process.
Best Regards,
Paytm Customer Care
[protected]@paytm.com
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