[Resolved]  Xerox — Under Warranty Printer not serviced for more than 2 months

Address:

Raigarh, Chhattisgarh

I, Vivek Agrawal Bought a Xerox Phaser Laser Printer in mid of June - July 2013, & it stopped working on july 30th and i launched a complaint about the same in Xerox Service centre. after 3 days a service engineer visited my place and after checking he told me that there is a problem in fuser unit and it should be replaced, he told me that he will be back in 2 days with the fuser unit and will replace it., but after a week gone i had tried the engineer callind but he didnot receved my calls. I again complaint the toll free no. of xerox service and i was shocked knowing that my printer was out of warrenty. i contact with my local dealer whom i have purchased the printer from. he told me that there will be some mistake i'll rectify that... and told me to complaint the same in xerox service...till date my printer was not repaired... most shocking was that meanwhile i had a conversatation with Mr. Devendra ([protected]) National Head (Service) but he also did'nt took ant action about the matter and keep assuring me for soon results. My Printer Details : Machine Sr. No. : [protected] Ist Complaint Locked on : 30th July / Complaint No. : 2241870 2nd Complaint Locked on : / Complaint No. : 2251691