[Resolved]  Xerox — Please solve my problem

Address:

New Delhi, Delhi

We have purchased a Xerox Printer – Model No. Phaser 6500, Serial No. [protected] in last May 2013 from Web infocom Services Pvt. Ltd, Nehru Place. There is some error in the printer Error 061-370 for which we called Webinfocom and they told us to call the tollfree No. (Xerox Call Centre). We have contacted the Call Centre on 07.01.2014 and the complaint no. is 2306147. One Service Engineer named Mr. Lincon (Mobile No. [protected]) came to attend the complaint on 09.1.2014 and he opened the machine and said there is some parts required and will bring the parts within two days and rectify the problem. After that he didn’t turned up and not picking up our phone calls. He gave his Senior Mr. Dharvir’s No. [protected]; he told that it will take time after that whenever we calls, he is disconnecting our calls. We again called to Xerox Call centre regarding this and they said they will remind their Service Engineer for rectifying the problem but nothing has happened till today. We have been complaining Xerox “Wecare” and ‘Askus’ through e-mails and we are getting reply that they will rectify the problem in next week. After every one week they says that the parts has not received please bear with us till next week. In last week, we have received a mail from them that the problem will be solved on 25.02.2014. Today (25.02.2014), we received a mail from that they will rectify it on 05.03.2014. It seems that we get same e-mails till May 2014 as our machine’s warranty period will be expired in May 2014. .

Our work is suffering due to the breakdown of this printer and nobody cares. We tried directly to contact Xerox Noida Service Centre. They said that their area is different.

We purchased Xerox machine with a hope that we will get better service from Xerox India. Now we are thinking it is a wrong choice and not to purchase a Xerox item in future. We have lot of HP, Samsung printers and Canon Photocopiers, they provide us good service.

Please advise us where we contact and how we can solve our problem. Hope you will take action immediately to rectify our problem.