[Resolved]  Yatra.com — CHEATING & FRAUD BY YATRA.COM

Address:

Jalandhar, Punjab

Hi,
I have made booking of 2 rooms in Hotel Goradias,Shirdi thru yatra.com, agst ref no. [protected] and [protected] for 13th august.
Yatra has charged Rs6786 from my account and after charging and confirming room bookings,a lady called up(from no.[protected] and said that booking has not been confirmed because of non-availability and has left me with no option.
My points are:-
1)How can they confirm bookings earlier if rooms were not available
2)Without confirmation from hotel,how can they send a mail and sms stating that rooms have been confirmed
3)Why they have charged amount from my account if rooms were not there
They are harrassing the customers with their corruptive intentions
PLS TAKE CORRECTIVE ACTION AGAINT YATRA.COM IMMEDIATELY

Regards,
Vishal Bhasin
[protected]