PNR: VSELRJ
Booking Reference:[protected]
This flight got cancelled from Indigo itself and they sent us the credit note stating that your refund has already been given to your travel partner who is Yatra.com
We initiated refund with Yatra.com with steps they have given. On which we see status that refund is processed and also we sent mail to support team where they say the same thing but we did not receive anything in bank. We asked for transaction number on which they said for refund to process share your bank details for NEFT.
Firstly they said refund is processed whereas they did not take any steps and then we followed up again and again they asked for NEFT details. We provided that as well on which we are again not getting any update, Each time they say will update in 24 hours and they do not do anything. It is a month now we are trying to get refund. I dont understand the issue why they are not processing our refund. Was this information helpful? |
Greetings from Yatra.com!
This is with reference to your refund request under Yatra Booking Reference Number[protected]. We would like to inform you that the refund of INR 9196.00 will be processed to your bank account via NEFT. To enable us to initiate the NEFT, we request you to share the following details with us:
Beneficiary Name: Jagadeesh Kovilapu or Anuja Arjun Patole
Beneficiary Account No:
IFSC Code:
Bank Name:
Branch Location:
Also, please share a scanned copy/image of a cancelled cheque or a copy of the front page of the bank passbook of the same account. We need these details to ensure that the credit is processed to the correct bank account. Please note that the refund will be initiated after we receive the required details from you.
Kindly note, we will only be able to process the NEFT into the account of the passenger or the person who made the payment for the booking.
Regards
Yatra Care