[Resolved]  Yatra.com — fraud against International ticketing

Address:

Mumbai City, Maharashtra

This is the corresspondence sent to Yatra.com by email on 28th December evening.

Dear Sir / Madam :

Ref : YT5901610 and YT5899041

This is with regards with the above refrence numbers. We had booked tickets to Mumbai Johanesburg for the 25th December to 30th December 2010. By the combination of Jet Airways and Ethiopian Airlines for 9 pax under above 2 reference number. The tickets were booked through telephone with Yatra Executives by Ms.Maninder Kaur. The tickets were issued by Ms. Manjeet Kaur at around 4.00pm. After the tickets were issued Manjeet Kaur mailed me the confirm tkts.

When we reached the check in counter at around 1.00am we came to know that 4 passenger by name Dr. Neeraj Pandey and family were not there in the jet airways system. Jet airways didnt allow to check in as their names were not there. Because of this the remaining five passenger could not check in as they were traveling in a group of nine along with elderly parents. It was very painful and embrassing situation at the airport in the late midnight. Immidiately we contacted the Yatra office through the toll free number where we were given the number [protected] where we had informed the details about the incidence to Mr. Hemant and his Senior Duty Manager Mr. Ashish Agarwal about the blunder mistake of the yatra.com due to which we had to suffer huge mental distress. We have demanded to issue another tkts for 25th December 2010 by noon to travel to the same destination or refund the total amount immediately, so that we could go back to our home town Lucknow. We have also requested to make the staying arrangemebt for the same night. Mr. Ashish Agrawal intially was not agreeing for the both but later on after some discussion with one of our passenger agreed to refund the total amount for 9 passengers and he will try for staying arrangements compensation on 25th December morning. We had informed about our staying at the Hotel Inter continental The Lalit, near the international airport Mumbai.

Next day 25th December morning we waited for the same but he didnt called up nor arrange the tickets or refund the money. In turn we have called the gurgaon office number and spoke to Ms. Maninder Kaur about the last night situation. She asked to speak to her Senior Manager, Mr. Abdul Mallik. I had to again inform him about the entire situatuion happend with us. He wanted the same information in writing. In the mean time we had to arrange further journey on 25th December night to the same destination and incurred huge loss for purchasing the new tkt on current prices.

Next day 26th December was a Sunday our office was closed, so we contacted Mr. Abdul Mallick on Monday i.e 27th December 2010 with refrence to refund amount along with compensation of Hotel Stay amount. He had assured for the refund and will get back to us within one hour regarding the hotel stay compensation once he confirm with Mr. Ashish Agrawal. He didnt turned up, after two hours we had to call him back and again he said he will call back within two hours as his seniors are busy in the meeting. After three hours again we had to call him for the refund and compensation. He was continuously assuring that he will be sending the details of refund through email. Inspite of making several calls to him we have failed to talk to him as he is not coming on the phone.

Under this situation we are once again requesting for the full refund amount of 9 pax along with accomodation compensation of Rs.31951/- at the earliest.

Thanking you.
With Regards,


Archana Worlikar
YASH PHARMA LABORATORIES PVT LTD
MUMBAI
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