[Resolved]  Yatra Online — deduct extra money during cancellation of tickets

Address:Punjab

i have booked air tickets through yatra .com for three paseengers and then cancelled those tickets . they confirmed me about the charges that 750 per passenger will be deducted by Airline and 250 per passenger by yatra. means total 1000 per passenger and a total of 3000 will be deducted. but they deduct 3600 and refund the balance amount. my booking reference no. was 7025653
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Aug 13, 2020
Complaint marked as Resolved 
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Yatra Online — Please refund my Money-Ticket not booked money deducted from the A/c

Dear All,

I had booked a ticket from Banglore-Delhi on 15 feb 2008 from yatra .com for Jetlite S2-234 my yatra refrence number is 9LA6QG in the name of Shweta Singh. on the air port i was told that there is no ticket booking by Yatra on my name & Yatra people have not released the payment for the ticket booking to Jetlite.
i had to book another ticket & i had to pay extra 2000/-for booking another flight as it was an urgent visit to Delhi.

forget about the Mobile bill which i spent on contacting these people & how much running around has been done my be on the flying date.

My money is still not refunded & i ve been left without any information.
Dear Customer,

Thank you for contacting us at Yatra.com.

We truly apologise for the inconvenience you have faced in this regard. Our concerned team is looking into your query & would need some time to address it. Request your patience in the interim.

Best Regards
Yatra Care
Dear Customer,

Thank you for contacting us at Yatra.com.
We sincerely regret the inconvenience this may have caused you. Our Customer Care Team would have contacted you regarding your above query. We have processed the refund for INR 600 from our end. The Bank would take approx.2-3 working days to update this credit into your account.
Should you require any further assistance, please call us on[protected] /[protected] or alternatively write to [protected]@yatra.com

Best Regards,
Yatra Care

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