Country Club Hospitality & Holidays Ltd — cancellation of membership on medical grounds -- membership no.ccdl248v5lb30134

I am a housewife from an Army background and my husband is a retired Brigadier. I had taken the membership with full enthusiasm to enjoy the holiday packages. But unfortunately due to sudden medical conditions of self and my husband, we could not avail it -even the initial free one week family holiday voucher given to us.

We were waiting for improvement in our condition so that we can proceed on the holiday package. That is why we did not request for cancellation of membership immediately.

But unfortunately, our condition further deteriorated and doctors totally stopped us from venturing out as myself and my husband now have serious Arthiritis and it is very very difficult for both o[censored]s to walk or climb stairs .

It is due to this reason that we are now requesting to cancel our membership and refund our money Rs 65, 000/-

We called and mailed to Ms Ruchika in Countryclub office at New Delhi (from whom we had taken the membership) requesting to cancel the membership but got a routine reply that it is not possible. We again emailed her requesting to treat as an exceptional case on medical grounds, we being senior citizens and Army veteran. But there is no reply to our mail.

Hence we are now mailing this to Central Customer Care to treat this as an exceptional case on medical grounds for Senior Citizens and Army veterans.

Kindly, therefore, cancel our membership and refund our money Rs 65, 000/-

Thanking you, with regards
Mrs NASRIN SIDDIQI
Email : azhar.[protected]@gmail.com