[Resolved] Country Club India — Refund Not Processed Been 120+ Days

7seedmaster

from Pune, Maharashtra

Jul 16, 2021

Address:	Chief Processing Officer, Country Club, Central Customer Care, Asian Building, Begumpet, Hyderabad - Telangana 500016
Website:	www.countryclubindia.net

Membership No.: CCPUVIP30LB74731
Amount: INR 1, 50, 350/-
Payment Date: 27th December 2020

After making payment their sales executives Shalvin ([protected]), Salman ([protected]) & Revati([protected]) disclosed various and actual facts. Various commitments given before payment were all fake.

I sent the central customer care a refund request along with my bank account cancelled cheque which was delivered via speed post on 30th December 2020 within cool off period.
Confirmation for refund received from Ritesh Dubey (DGM C.C & C.V Customer Care PAN INDIA) via email on 19th January 2021. Was informed refund would be processed within 120 days.

I have been following with them every month since March 2021 and every time they tell me that my refund will be processed next month.
Now it is July and now their customer care ([protected]) is not reachable nor they are replying to any of my emails. It has been more than 195 days now.

I request Consumer Complaints Forum to take up this issue with Country Club Hospitality & Holidays Ltd. and get my refund processed at the earliest.

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Mar 25, 2022

Complaint marked as Resolved

After visiting the head office in Hyderabad, staying in touch with multiple people my refund has been completely processed. Expected help from https://www.consumercomplaints.in/

Country Club India customer support has been notified about the posted complaint.

Aug 05, 2021

Updated by 7seedmaster Hello Consumer Complaints Forum,
There has been no progress from CCHHL towards my refund.
Their customer care is not reachable and wherever I can reach none of their staff is guiding properly or giving proper contact of concerned authority of refunds.
Kindly take up the matter with CCHHL on priority basis.

Mar 25, 2022

Updated by 7seedmaster After visiting the head office in Hyderabad, staying in touch with multiple people my refund has been completely processed after 15 months of paying the membership fees. The local staff doesn't help to process the refund, only gives the final installment via DD which I had to collect from the local office. All the refund formalities are only processed at Hyderabad head office. Attaching table of how and when I received the refunds.