Country Club Hospitality & Holidays Ltd — False promises after extension of membership for 5 more years after expiry of original membership of 10 years

Address:	Kolkata
Website:	www.countryclubindia.net

Dated 10.04.2022
I am a Sr Citizen (woman) of 67+ years old. Membership no. CCDL06CLUB10LB7974, member since 10.12.2010.

Before the expiry of my Country Club membership of 10 years on 10.12.2021, I received phone calls from Country Club different offices inviting me to extend my membership further. I opted to extend for 5 years and accordingly Mr. Ajay Haldar, Asst. Sales Officer, Country Club Delhi office, who corresponded with me, extended my membership for 5 years upon payment of Rs. 20, 000 as asked for and the receipt of payment was acknowledged. Then I paid 5 years AMC paying Rs 14, 160 to Ms Azma of Country Club Noida office who also contacted me earlier and she acknowledged receipt of payment.

Responding to my request both Mr Haldar & Ms Azma agreed to carry forward my unused holidays of the previous 10 years membership. This was very important condition of my membership extension.

After the contract papers of membership extension was signed and sent back to Mr Ajay Haldar, I find my original 10 years membership records vanished and only 5 years extended membership is being shown in my logged in Country Club Membership Account page. I brought this to the attention of Mr Haldar immediately.

Since 17.10.2021 I am in constant communication with both Mr Haldar as well as Ms Azma for showing my 10 years membership records so that I can avail my unused holidays of 10 years membership tenure.

But to my utter surprise, none of them is doing the needful nor responding to my series of emails and even not receiving my telephonic calls. Ms Azma is however telling that Mr Haldar will do it. In despair I emailed to Central Customer Care regarding this matter on 01.04.2022, but did not get any reply, not even an acknowledgement of my email.

Under the circumstance I do not know what more I shall do so that immediate action is taken by Appropriate Authorities to solve the matter and mitigate my harassment.
Kindly advise.

Regards
Jayashree Ghosh
Mob [protected]
email : [protected]@gmail.com