[Resolved] Country Club India — Complaint of misguiding / fraud case

Deepak Shinde

from Vasai-Virar, Maharashtra

Address:

Mumbai City, Maharashtra

Dear sir, my country club membership no. Is cvmu1club5lb174001. I want to lodge a complaint of misguiding / fraud case while purchasing membership. I purchased membership from andheri office in which i got life time membership & five years holidays there in. But while purchasing that their e0xecutives never told us that its only free
For india & no additional cost for any abroad trip or any affiliate/tie - up properties. He only shows us a good pictures / catalog of your holiday property's & showed only plus points & never shows additional cost for overseas trip. Now when i have to book for some abroad trip i got revert that i have to pay additional cost per night, which was never told by executive mr. Sumedh nor his boss who is present there.in first time i got such a bad experience & now i don't want to trust on country vacation / club. If that time they have clear these clauses i will might thinking to go for other clubs. But for selling membership they just lied to me which was unethical & un - professional. I have wrote so many mail for complaint & request for refund but each mail was unanswered & even all email id was faked as all mails was bounced. I wrote on each & every id mentioned in their agreement & on there web site gets bounce.
Requesting you to pls take a serious action against it.
Thanking you

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Complaint marked as Resolved

Country Club India customer support has been notified about the posted complaint.

Verified Support

Apr 28, 2015

Country Vacations Customer Care's response Dear Mr.Shinde, Good Morning! The membership purchased by you is of Life time club plus 5 years of Vacations of 6N7D. This particular membership is only for domestic holidays at any of our own resorts and frenchiesy resort across India. The Purchase agreement signed by yourself at the time of taking membership clearly has all the set clauses. There is no abroad trip included in the membership purchased by you.For your information you need to pay your AMC charges every year to utilize your holidays within our resorts. Any tie up or affiliated properties you need to pay addition utility charges which is miger amount. For further any assitance please to do login to our below mentioned portal link - Kindly click or copy and paste the link http://countryclubindia.net/reachus/ to browser and give your details of your membership, so as to help you and understand the issue better to resolve. You can also reach us on below number and e-mail Id:- For Country Vacations membership call us on:[protected]/67484444 E-mail Us On: [protected]@countryvacationsmail.com Best Regards, Response Team Country Club Hospitality & Holidays