[Resolved] Country Club India — Fake promises made by the marketing team

aravind.abhi4u

from Delhi, Delhi

Address:	Hyderabad, Andhra Pradesh, 500013
Website:	Country Club India

Hi.. I got member ship (No 218361) from hyderabad on 7th april 2016 by paying 1.5 lacs. The promises made by the executive mr. Ravi ([protected]) are 10 grams gold coin, 5000/- food voucher every month, benefits of making reservations in vacations and selling of vacations, 50000/- insurance from me and my spouse, 2.5 lacs fixed deposit for me and my spouse and amount paid will be converted to emi for 5 years which were paid through credit card. Till now i didn't receive any of the above benefits and the amount paid also not converted to emi. Because of this my credit cards got blocked and my entire salary is paid as minimum due. When i contacted ravi (From day 1), he is saying to apply new credit card and will provide the amount to clear the previous card dues. But till now ravi is not responding to the calls or not providing any information or any higher level manager who can help me in this. Because of the over due of my credit card outstanding now my home loan got rejected. Finally today when i called ravi, he says that "do what ever i can, but they will not provide any kind of help from them." when i asked him to provide his manager no, he gave me no[protected], named asim who is customer care manager but the no is not existing whenever i am trying. I drop couple of mails to the customer care and called the no's[protected] / 67484444, but i didn't get any reply to the mails nor the no's are working. I might have called some more thana 100 times to ravi, he hardly replied to me some 10 times, saying that he is busy or out of city or in hospital or in his home town. I don't want anything from country club except the below.

1. Convert my payment in to emi.
2. I would like to sell my vacations and booking as i am desperately need of money.

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Jul 24, 2016

Complaint marked as Resolved

Country Club India customer support has been notified about the posted complaint.

Jun 15, 2016

Updated by aravind.abhi4u HI... Still the issue was not resolved. One the executive (Gowri Shankar) called me in last month and said to Pay additional 70000/- to get flat registration and 10 grams gold voucher. I asked him to give the 10 Grams voucher first then will think of flat later. He called me for couple of days and he also told me that he will come and hand over the voucher personally, if i pay him the fuel charges. Later he told that they got the voucher of 20000/- on my name and i should visit the office to collect the same. I enquired that i should get 10 grams voucher, not 20000/- rupees voucher and after that there is not update from him. Later after few days one more person (Nadal) from Country club called me and informed that he got 10 grams gold coin on my name and i should visit the office to collect. Then i informed about Gowri Shankar's offer and surprised to hear the answer that the call from Gowri Shankar is fake call, don't trust these calls and don't pay any amount for flat registration. He also told that they don;t have any ventures from Country Club. Finally i said ok and asked him when can i collect the gold coin? He said, he will check and get back to me but still no response. This happend almost 20 days back. From above calls i understand that first of all Country Club itself is totally fake and now i want my money back what ever i have invested (1.5 lakhs).

Verified Support

Jun 23, 2016

Country Club India Customer Care's response Dear Member, Good afternoon! We have gone through your queries and understood that you have been not given full information. We are sending more than 3000 members every month for holidays across our properties and exchange partner properties. Yearly approx. we are sending more than 30000 members and more than 1 lakh room nights are allotted to members. We are giving overall services to approx. 10 lakh members across the globe on a yearly basis in our all four verticals. We are sure that you have taken membership to enjoy holidays and clubbing facilities along with your kids. Please be rest assure that we will provide you best of our services as per the membership scheme taken and membership form signed by yourself. Download our Android & iOS based Country Club App from Google Play store for real time bookings and information about our events along with all properties details across the globe. Click below link https://play.google.com/store/apps/details?id=com.ccil&hl=en Members Feedback Click the link http://reviews.countryvacationsindia.com/ I am sure you must be very well aware that you and your family is part of Indian one the largest Clubbing, Holidays, Fitness and events company called Country Club Hospitality and holidays Ltd. We would like to inform you that we have more than 40 our own and franchisee property with in India and abroad to serve you. We would like to share you that we have now our presence in Malaysia, Bangkok& Singapore where you can opt for a holiday there too. For any further queries and grievances we request you to kindly visit our Hyderabad Customer care department and meet Customer Care Manager directly to resolve your issue at the earliest. Customer Care Hyderabad Contact numbers:[protected] Kindly click or copy and paste the link http://countryclubindia.net/reachus/ to browser and give your details of your membership Best Regards, Response Team. Country Club Hospitality and Holidays Address: Country Club,Begumpet, Asian Building, Flat-403,4th Floor, Hyderabad-16