I am country club member from 2017. Initially while joining, they informed me that they will provide fitness, 7 days/6 nights holiday, free/discounted tickets for events etc for 10 years. I paid Total AED 18, 000.00 for the same. While signing contract it was mentioned every year we have to renew the membership and separate charges will be applicable. When I checked they told, they will waive off that charges later. Also, they asked me to use my credit cards and they can convert it into 24 months equal installments. If I am not happy I can cancel the membership within 30 days and they will repay my money back. Once I paid the full amount, I checked with my bank for 24 months equal installments, they told it is possible with some interest rates. They told me that you pay the internet rates. We will reimburse the same. Afterwards when I was checking online regarding the reviews I saw negative reviews and asked them to cancel the membership within 30 days and return back my money, they denied to do so. Even I was following up for the reimbursement of interest, every time they are telling it is under management approval. After 6 months all the employees whom I was communicating left the company and I have to follow up with the new employee who denied to pay reimbursement as their management denied and they agreed to adjust this for annual membership and sent me new agreement in 2018. In 2019, I booked 1st Stay in Amrutha Castle, then they asked me to pay utility charges of Rs 3, 000 (Rs 500) per day. Which was not informed earlier, later when I asked them, they waive off the same mentioning it is applicable for tie off properties only. Due to Corona in 2020 and 2021 I did not book hotel stay. Just now I am trying to book holiday I am surprised to see that they have closed their office in Dubai, sell their hotel and fitness without any information to members. When I tried to reach customer care in Hyderabad, nobody is responding. I sent an email to customer care to book the hotel stay, they asked me to send it to reservation department and when I asked reservation department to book for Singapore as per my membership contract with them, they informed me now there is no international hotel stay is available, only Indian stay is available and when I told them this is not acceptable to me, they forwarded my email to customer care to respond for the same. After continuous follow up ( I sent 5 reminders), customer care responding me mentioning there is no international hotel stay is available right now and book for indian hotel stay and asking reservation department to book hotel stay once they receive my reply for the place and date. When I paid you full amount for India and international hotel stay, why I have to book for Indian hotel stay only? You have taken advance for 10 years and as per my membership contract you have to provide me these facilities or you have to return back my money. Even there is no fitness in Dubai and events as well. Customer care and reservation both are irresponsible, they have given contact no's which is always switched off or left with no answering, To get reply to our email, we have to send several reminders. They don't bother their customers. They have already received our money and enjoying. I am requesting country club don't cheat people like this. Respond customers promptly. This is the only way to save business and you can grow as well. Last but not least, please return my money which I paid as you are not fulfilling the contract terms.
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