Country Club India — inappropriate behaviour of country club (korum mall branch) sales staff

Address:

Korum Mall, Thane, Maharashtra

We visited country club at korum mall 22nd december 2019 after receiving an invitation call from them and on their assurance to see the presentation and irrespective of yes or no collect the gift as appreciation for our time spent in korum mall.

I did inform them that we won't buy anything or become member of anything and the staff still said to visit with an open mind, listen to the presentation and collect the gift kept for us.

We were delayed by 10 mins due to traffic and holiday rush at the entrance gate of the mall. We did inform the staff about the delay.

Yet on reaching the male sales staff did not wish us but showed us the time on his watch indicating our delay. So much for welcome!

This guy had no courtesy. His tone and body language was so negative and arrogant as if we were wasting his time when it was actually us giving our precious time to him and patiently considering the offer.

We had to sit through one hour of conversation where we were grilled about our past holidays and judged on each of our response from not planning enough holidays to not having planned a single foreign holiday to staying at relatives place during travel (Like really?)

When i said i don't remember the resort names and the prices of the room of the past holidays but only the memories of the place... The lady staff said only super rich can say this and you should remember the details (Huh?)

Then she went on to say that buyers are liars and non buyers are bigger liars and before the actual presentation asked if it will be yes or no based on conversation till now.

When i said no as i still did not know exactly the details and how this fits my requirements, the conversation turned into an argument.

The staff did not give us the free gifts, did not thank us for the time. They actually walked into their cabins while we were still in the office.

We left feeling absolutely fooled and ill treated.

Slow clap for the customer service of country club sales staff at korum mall...

How can you aim for a long term customer relation when you can't have a decent one hour interaction with them?