Country Club India — international vacations are not provided

Complain regarding holiday booking - membership no ccmu69mpclub5lb59927 member name - udit agrawal

We had taken 5 years membership program in dec ' 2018. We had clearly told representative mr. Neeraj yadav that we are interested in international properties only which he assured that there are properties in dubai, singapore, bali, srilanka, bangkok, malaysia etc. And over the period there would be many other international locations which are going to be added.

The phone app and website also clearly mentions properties available at these locations. However, when we are contacting holiday booking department in june 2019 for booking our holidays of sep19-dec19, they are telling us that property is only available at sri lanka, dubai, bangkok.

Please note that we have already covered these destinations before taking membership, hence not interested in the same and looking forward for holidays in singapore, indonesia, kuala lumpur but they are stating that these locations are no more available with them. While checking the destinations at there website http://www.countryclubworld.com/holidays/member_search3.php, these locations are still visible till today but we cant book it. (Screenshot enclosed)

This is a clear case of conning customers. I am attaching screenshot of your website & phone app, where other international destinations are mentioned. Kindly arrange to provide us with immediate & urgent resolution as they cannot refuse booking at these locations when it is mentioned officially. We want to book holiday for either bali or singapore & malaysia.

Kindly arrange to make the properties available urgently or refund us our entire amount along with full maintenance paid for 5 years in advance.