| Address: | Country club , begumpet , secundrabad hyderabad |
I paid 75000/- on 23 Feb of 2021 I didn't receive any tax invoice. The amount I paid and the amounts I see in the app are totally different. In the first week when I want to visit plot they said can't arrange commute because of Coved 19 situation. I wanted to cancel the deal as I didn't want to continue .said the same to TRIVENI who is my executive at first she convinced me to use the membership services. I agreed and asked then to comvert the amount paid to plot to convert 65000/- for lifetime membership(35yrs) and 10000/- for next three years AMC.
THE JOB IS NOT DONE TILL DATE.
. The executive said at first when selling this membership later if you don't want you may transfer to some one or rent it out for some money which was quiet interesting. Asked for the same and now they say that they are not giving the membership at that prices. And no proceedings towards resolution apart from that answer.
. Didn't give me a tax invoice till date where the executive said orally that will provide a GST invoice finally I got the invoice last week after visiting the office i.e. in August where payment is made in February that too just a receipt. Not tax invoice.
. I didn't receive my membership cards for more than a month later, contacting Customer Care(here after CC)said to visit office. I visited the office to ask about the same then after a week's time I received the cards which was delivered to my neighbours instead of me.
. In the beginning days first executive Triveni didn't answer most of my calls and never calls me back in my missed calls felt very insulting after paying 75000 in 15 minutes living that I get a premium feature which we won't get outside. Letter Mr Vishnu took up the responsibility of assisting me over the phone he told me to call me back if anything is needed.
. Same thing repeated with Mr Vishnu also most of the time other is busy or won't be able to pick up the call and he won't be able to restore call me back to follow up. I tried to make some hotel bookings in March which took more than a week where I have to drop calling to two Country Club anymore and I had to cancel my trip to book hotels at high prices in the last minute. The same type of conversations wete going on with mister Vishnu about credentials to login in the app and also about the transferring of membership.
. The jobs are done only when I visit the office in person, over the phone neither the credentials logging nor the receipt or the hotel bookings are not happening .taking out the time for these things is quite impossible for a customer hope you got my point.
. Call Centre numbers doesn't work 98% of the times speaking today on 2nd August 2021 with MS Sandhya team leader of customer care in visiting office directly got to no that some technical issue with Call Centre is going on so we could not respond properly and also got to know that we(customers) can email for all or most of the above services where I got to told with their geet executives that making a call will do the job. None of the executives told this till date.
. Asked for refund several times for not responding to calls and not calling me back same happened again after several visits to the office when I met Mr Khaaja an executive of customer care service on last Thursday i.e. 29 july 2021, who told me that he will arrange a call back meeting with Jeevan Reddy who is his superior. He didnt call all me back on the day at the mentioned time where I had to cancel my office meeting and wait for his call .
later when I visited today on August 2nd he said that he FORGOT TO ARRANGE A CALL BACK which is very irresponsible answer.
. Promoted or said gym or classes are not available due to pandemic where a request for refund for the above mentioned reasons also.
. The main reason I opted for this membership was to avail gym facilities in most of the cities throughout the India and in my near by locality like soltair fitness and talwalkars for the next 35 years as a shocking news I got to know that there is no any tie up at present with any of those dreams I was pretty much disappointed knowing this.
. Orally said, documented, available services/ things never matched for me in this six months time span.
. I have to take out time for each and everything to make it happen it may d i d cards login credentials receps bookings or even CUSTOMER CARE SERVICE. Where as I can get all the above services promptly without paying any premium membership costs like 75000. Even to draught this email I have to spend an hour of my precious time.
. Till date no one event happened and cant see any events in the app also.
. Just in the span of first six months availing this membership I have to go all this experiences I thought of opting a refund instead of proceeding any further with the country club membership
. I might have missed some points which I shall attach further if needed for now at touching your references for the above mentioned points.
. The most frequently heard answer from the Country Club executives was pandemic situation unable to provide the particular service where as any other company in the world though their policy is non refundable payment when they are unable to provide the service they are refunding the amount to maintin a good relation with the customers.
Expected the same with Country Club but the answers I here from the executives are totally different.
Please do the requested query and escalate as soon as possible. Its already six months I have paid seventy five thousand rupees in fifteen minutes and experienced these issue
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