[Resolved] Country Club India — Not delivering that what was confirmed at the time of membership payment | |||||
Dear sir, I got holiday package membership from country club and paid the membership fee: They confirmed that they will give me three vouchers as follows: 1. Open holiday voucher for 6n/7d with one year validity 2. Open holiday voucher for 6n/7d with three year validity 3. Singapore holiday voucher 2n/3d with one year validity. Now they are not fulfilling their commitment as harassing me everyday. Please support me to get the services they confirmed to me. Regards Kapil sachdeva Mob: [protected] Was this information helpful? | |||||
Complaint marked as Resolved
Country Club India customer support has been notified about the posted complaint. Verified Support Apr 22, 2016 Country Club India Customer Care's response Dear Member,
Good Morning! We apologise for the inconvenience caused to you. We are always there to give the best of the services to you. Kindly provide your membership details and contact number by logging in to the below mentioned portal to resolve your query immediately. Kindly click or copy and paste the link http://countryclubindia.net/reachus/ to browser and give your details of your membership, so as to help you and understand the issue better to resolve.
You can also reach us on below numbers and e-mail Ids
For Country Club Membership call us on:[protected]
E-mail Us On : [protected]@countryclubmail.com
For Country Vacations membership call us on:[protected]/67484444
E-mail Us On: [protected]@countryvacationsmail.com
http://reviews.countryvacationsindia.com/
Best Regards,
Response Team
Country Club Hospitality & Holidays
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 2 Comments | |||||
Comments
I was called with my wife 29.06.2116 at a hotel in my city at Kaithal(Haryana). The sales persons were Mr. Pradeep ( Mobile No. [protected]) and Sonu Dutt (Mobile No. [protected]). They kept us engaged for more than one hour telling about Country Club and made different offers. In last when we were about to leave, then these persons offered me following package against payment of Rs. 1, 75, 000.00 :
1. 4 nights/5days ALL PAID international package of any one country out of Dubai, Bali, Srilanka, Malasia and Singapore. (all paid means including 4 Air-Tickets, Stay and visit to famous places)
2. 3 Nights/4days Domestic stay.
3. 10 years 6N/7D domestic stay.
4. 10 years DAE facility.
Whole of payment was made on the same day at 9:30 PM. These persons have given me the offer in writing with their signs on the offer sheet. The validity of offer of international package was also told to be for Three Year. But now the Country Club is refusing to meet its commitment and saying that Air Tickets of International stay is not included in the package. Despite trying many times, Mr. Pradeep is not talking/picking up the phone. Mr. Sonu Dutt talked to me and said that only Mr. Pradeep can resolve the matter. I have contacted Delhi head Ms. Afreen. But she is also not able to resolve the matter. I am asking for refund of my money. But these people are refusing. Please resolve my problem. My details are:
Name: Narender Kumar Gupta
Membership Number: CCDL65V10LR24866 dt. 29.06.2016.
Mobile No. [protected]
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1. 4 nights/5days ALL PAID international package of any one country out of Dubai, Bali, Srilanka, Malasia and Singapore. (all paid means including 4 Air-Tickets, Stay and visit to famous places)
2. 3 Nights/4days Domestic stay.
3. 10 years 6N/7D domestic stay.
4. 10 years DAE facility.
Whole of payment was made on the same day at 9:30 PM. These persons have given me the offer in writing with their signs on the offer sheet. The validity of offer of international package was also told to be for Three Year. But now the Country Club is refusing to meet its commitment and saying that Air Tickets of International stay is not included in the package. Despite trying many times, Mr. Pradeep is not talking/picking up the phone. Mr. Sonu Dutt talked to me and said that only Mr. Pradeep can resolve the matter. I have contacted Delhi head Ms. Afreen. But she is also not able to resolve the matter. I am asking for refund of my money. But these people are refusing. Please resolve my problem. My details are:
Name: Narender Kumar Gupta
Membership Number: CCDL65V10LR24866 dt. 29.06.2016.
Mobile No. [protected]
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+91 40 4433 1360 [Hyderabad]
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6-3-1219/A, Country Club Kool, Begumpet, Hyderabad, Andhra Pradesh, India - 500016
My membership no is ccdl61club30lb24514.