Country Club India — Refund of Rs. 11500/ for cancelled holiday

Address:

Country Club India Ltd. D 211 2nd Floor, City Centre, Bidhan Nagar, AD Block, Sector 1, Bidhannagar, Kolkata, West Bengal 700064

I had recently made a booking for holiday with country club in Darjeeling. The booking was in the hotel Rink Heritage which was an affiliated property. At the time of the booking this was the only affiliated property of Country Club and I explicitly asked for booking here. The same was confirmed by the booking agent. After a few days when I received the vouchers I saw this was named to a different property Broadway Homestay, a budget hotel. Not only was the booking changed without informing me, this hotel too had a much lower tariff than the money I paid which the booking agent then refused to refund. Not interested in staying in a budget hotel I asked for cancellation of booking. The money however has been put on hold and will have to be spent in the next 3 months. This is unethical and illegal. I cancelled the booking because Country Club downgraded the booking to a budget hotel. Tehy were also dishonest in claiming that staying in this hotel will entail the same expense even with the Rs. 2500/ tax one supposedly has to pay for associated properties. I want an immediate refund of my money.